Senior Claims Support Officer

QBE Insurance Group; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Job summary

QBE Insurance Group in Cebu City is seeking an administrative professional to support recoveries and credit control with strong attention to detail. You will handle claim amendments, lifecycle tasks, and ensure documentation is properly recorded across systems while coordinating with Recoveries Specialists.

The role emphasizes compliance, data quality, timely processing of payments, and collaboration with claims teams to deliver efficient recovery outcomes.

Qualifications

• Bachelor's degree or equivalent with relevant experience in administration or claims handling.
• At least 3 years in a similar role, preferably in insurance or debt collections administration.
• Strong communication and multitasking abilities with attention to regulatory requirements.

Responsibilities

• Process claims amendments and maintain accurate claim records.
• Complete claim lifecycle admin tasks including updates, file transfers, closures, reopen requests and ownership changes.
• Review correspondence and ensure documents are attached across systems.
• Process recovery-related transactions such as receipts, recoveries, fees, and settlements.
• Support file maintenance to ensure data quality and compliance with procedures.
• Monitor work queues, diaries, and admin tasks within service levels.
• Conduct quality checks to verify system updates across platforms.
• Identify system issues, gaps, or discrepancies affecting claim administration.
• Assist with portfolio cleanup, backlog reduction and operational projects.
• Maintain compliance with internal procedures and regulatory obligations.
• Collaborate with Recoveries Specialists, Team Leaders and stakeholders to improve outcomes.

Skills

Verbal and written communication

Customer service focus

Attention to detail

Administration and organization

Multi-tasking

Team collaboration

Education

Bachelor's Degree or equivalent

3 years relevant experience

Tools

MS tools

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Provide general administration support to QBE Recoveries including credit control management, system administration, and financial administration

Key Responsibilities

• - Process claims amendments and maintain accurate claim records
• - Complete claim lifecycle administrative tasks, including claim updates, file transfers, closures, reopen requests, and ownership changes.
• - Review and action correspondence received through shared mailboxes and ensure documentation is attached and recorded accurately across all applicable systems.
• - Process recovery-related transactions, including receipts, excess recoveries, uninsured loss recoveries, fees, and settlement payments.
• - Support file maintenance activities to ensure claims are compliant with business requirements and data quality standards.
• - Monitor and action assigned work queues, diaries, and administrative tasks within agreed service levels.
• - Conduct quality checks to ensure system updates have been successfully completed and reflected across all required platforms.
• - Identify and escalation system issues, process gaps, or claim discrepancies impacting claim administration activities.
• - Assist with portfolio cleanup, backlog reduction initiatives, and operational projects as required.
• - Maintain compliance with internal procedures, audit requirements, and regulatory obligations.
• - Collaborate with Recoveries Specialists, Team Leaders, and other stakeholders to support efficient claim management and recovery outcomes.

Required Education

• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• 3 years relevant experience

Preferred Competencies/Skills

• Proficient verbal and written communication skills
• Proficiency in MS tools
• Customer service focus
• Attention to detail
• Administration and Organization skills
• Ability to interpret relevant regulatory legislation
• Ability to Multi-task
• Customer service skills
• Presentation and communication skills
• Problem solving and analytical skills
• Good organizational skills
• Good administrative mindset with a team player attitude
• Ability to quickly master the
• use of multiple IT systems
• Strong interpersonal communication skills
• Ability to action a certain request without definite instruction
• Ability to convey pros and cons of uncertain request and immediately eliminate possible risk
• Contribute to action plans on how to further improve the process
• At least 1-2 years in a similar role
• Preferably, college graduate
• Preferably having experience supporting a debt collections administration team
• Experience in administrative support role

Preferred Experience

• Preferably having experience supporting a debt collections administration team

Preferred Knowledge

• Basic knowledge on customer service
• Knowledge in Insurance Processing is preferred
• Fundamental knowledge of compliance requirements of debt collection industry

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

• We are customer-focused
• We are technical experts
• We are inclusive