Senior Application Support Engineer for SaaS & APIs

KMC Solutions; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Health Insurance/HMO

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions in Makati, Philippines, seeks an experienced Application Support Engineer to troubleshoot, isolate, and resolve complex issues within SOCi’s platform. You will work closely with Product and Engineering to drive long-term solutions and scalable improvements.

Responsibilities include serving as the primary escalation contact, mentoring junior staff, and delivering high-quality customer support. Strong communication and problem-solving skills are essential, with a track record in SaaS

Qualifications

• Bachelor’s degree or equivalent work experience in IT, CS, Business or related field.
• 3–5+ years of experience in product/support, SaaS, or tech company.
• Strong troubleshooting ability to diagnose and resolve complex issues.
• Excellent communication and interpersonal skills to convey technical information.
• Proven track record of delivering high-quality customer support and client satisfaction.

Responsibilities

• Provide advanced product support to clients, troubleshooting and resolving complex issues.
• Serve as primary escalation contact, ensuring timely resolution.
• Collaborate with product management and engineering to diagnose issues and drive improvements.
• Develop and maintain knowledge of SOCi’s products and features.
• Create detailed documentation of cases and resolutions for knowledge sharing.
• Lead client training sessions and workshops on best practices.
• Mentor junior support specialists and promote continuous learning.
• Monitor support metrics to identify trends and areas for improvement.
• Contribute to client success initiatives to drive engagement and retention.

Skills

Excellent communication

Problem-solving

Team collaboration

Education

Bachelor’s degree in IT/CS/Business

Tools

Ticketing systems

CRM tools

Job description

KMC Solutions in Makati, Philippines, seeks an experienced Application Support Engineer to troubleshoot, isolate, and resolve complex issues within SOCi’s platform. You will work closely with Product and Engineering to drive long-term solutions and scalable improvements.

Responsibilities include serving as the primary escalation contact, mentoring junior staff, and delivering high-quality customer support. Strong communication and problem-solving skills are essential, with a track record in SaaS