SENIOR ANALYST, POET

Qualfon Philippines; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Qualfon Philippines is seeking a Sr. Engineer for their Process Optimization Team (POET). The role involves managing client projects and improving processes by analyzing data and designing innovative solutions. You will work collaboratively to support executives and clients, ensuring alignment with business objectives.

The ideal candidate will hold a Bachelor's Degree, Six Sigma BLACK Belt certification, and possess a minimum of 5 years of relevant experience. Candidates with knowledge of continuous improvement methodologies are preferred. Full English proficiency is required.

Qualifications

• Minimum of 5 years of relevant work experience required.
• Knowledge of continuous improvement methodologies, such as Lean, 5S, and Theory of Constraints preferred.
• Full English language proficiency required.

Responsibilities

• Identify improvement opportunities and assist process owners.
• Manage operational information and improve processes.
• Facilitate process redesign workshops and provide training.
• Support executives and present improvement initiatives.
• Perform audits and assessments of internal processes.

Skills

Continuous improvement methodologies

Business Process Reengineering

Analytical skills

Presentation skills

Strong client relationship skills

Education

Bachelor's Degree

Engineering, IT, or Business degree

Six Sigma BLACK Belt certification

Tools

ERP systems

CRM systems

Business Process Management tools

Business Intelligence tools

Statistical analysis tools

Job description

OVERVIEW

As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.

This role will play a key management role in gathering and analyzing data, designing and building solutions for clients. The role is expected to work on varied projects across the company and with clients leading different industries. It will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in the client’s organization and industry, and turn data into meaningful insights and transformative solutions.

RESPONSIBILITIES

1. Identify Improvement Opportunities

   • Assist process owners in identifying improvement opportunities.
   • Contextualize and conceptualize objectives and needs within the framework of:
     • Mission Statement
     • Mission Leader role definition
     • STRIDES values

2. Manage Operational Information

   • Work with business teams, leveraging technology as needed.
   • Assist process owners in improving current processes and resolving process-related issues.
   • Conduct meetings, collect data, analyze information, and document processes.
   • Study and improve existing processes.
   • Provide education to standardize terminology across areas, departments, and geographic locations.

3. Process Workshops Facilitation

   • Lead process redesign workshops.
   • Facilitate process mapping and business process reengineering.
   • Document objectives, analysis, and conclusions.
   • Provide training on process improvement tools.
   • Assist in documenting policies and procedures resulting from improved processes.
   • Support presentations of improved processes to stakeholders for discussion.

4. Executive and Client Support

   • Support executives responsible for strategic client relationships on process optimization initiatives.
   • Present process improvement initiatives and results to clients at executive levels.
   • Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work.
   • Develop strong line management relationships to ensure alignment with business objectives.
   • Build strong client relationships based on trust and confidentiality.

5. Audits and Assessments

   • Perform moderately complex audits and assessments of internal processes to ensure compliance.
   • Conduct audits related to:
     • Newly hired employees
     • Technology management
     • Project and program management
     • Supplier management
   • Draft audit reports and present issues with practical cross-functional solutions.
   • Complete assigned audits within budgeted timelines.
   • Identify emerging risks and recommend improvement solutions.
   • Contribute to audit process improvements, including automated routines.
   • Apply internal audit standards, policies, and regulations.
   • Continuously plan for future quality department operations and procedural improvements.

QUALIFICATIONS

• Bachelor’s Degree required
• Engineering, IT, or Business degree preferred
• Six Sigma BLACK Belt certification is required

KNOWLEDGE, SKILLS, AND ABILITIES

• Minimum of 5 years of relevant work experience
• Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred)
• Knowledge of Business Process Reengineering (preferred)
• Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred)
• Excellent verbal and written presentation skills
• Full English language proficiency
• Strong analytical and questioning skills to understand client needs and priorities
• Strong representation and ambassadorship for Qualfon
• Willingness to travel

COMPETENCIES

• Business and Financial Analysis
• Business Software Applications
• Critical Thinking
• Management
• Communication
• Project Management