Packaged/SaaS Application Engineer

Accenture; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, tailoring features to evolving business needs while managing releases and maintaining system stability.

The role requires working with APIs and low-code platforms to deliver compatible solutions and collaborating with multiple stakeholders to optimize functionality across environments.

Qualifications

• Must have proficiency in Amazon Connect.
• Experience with AWS and developer ecosystems is desirable.
• Strong understanding of cloud-based contact center solutions and API integrations.

Responsibilities

• Serve as SME for packaged/SaaS applications and guide the team.
• Collaborate with multiple teams to make key decisions and drive improvements.
• Lead efforts to identify and implement process improvements for performance and user experience.
• Mentor junior team members and foster knowledge sharing across teams.
• Configure and support SaaS/packaged applications to adapt features and manage releases.
• Ensure system stability and compatibility across environments.

Skills

Amazon Connect

APIs

Low-code platforms

Cloud CC solutions

Education

15 years full time education

Tools

AWS

Job description

Project Role

Packaged/SaaS Application Engineer

Project Role Description

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must Have Skills

• Amazon Connect

Good To Have Skills

• Amazon Web Services (AWS)
• Developer Ecosystem

Minimum 5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to tailor features according to evolving business requirements. The role includes managing software releases and ensuring the overall stability and performance of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with multiple stakeholders to address challenges and optimize application functionality is a key part of daily activities.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to identify and implement process improvements that enhance application performance and user experience.
• Mentor junior team members to support their professional growth and ensure knowledge sharing within the team.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Amazon Connect.
• Good To Have Skills: Experience with Amazon Web Services and Developer Ecosystem.
• Strong understanding of cloud-based contact center solutions and their integration capabilities.
• Experience working with APIs and low-code platforms to customize and extend application functionality.
• Ability to troubleshoot and resolve complex application issues while maintaining system reliability.
• Familiarity with release management processes and version control in a packaged application environment.

Additional Information

• The candidate should have minimum 5 years of experience in Amazon Connect.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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