Senior AI-Driven Process & Automation Lead

Thumbtack

Makati

Remote

PHP 6,250,000 - 10,625,000

Full time

6 days ago

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Job summary

Thumbtack is seeking a Sr. Automation & Process Specialist to drive service experience transformation. You will own end-to-end automation projects, using AI tools to speed and scale operations and partnering with analytics, QA, and frontline teams to identify breakthrough improvements.

You will lead discovery sessions, design future-state workflows, and ensure solutions align with business goals and deliver measurable impact.

Qualifications

5+ years in service operations or continuous improvement.
Experience leading 0→1 initiatives with measurable impact.
Experience with AI- or automation-enhanced services and a transformative vision.
Strong facilitation and cross-functional collaboration skills.
Ability to link customer outcomes to operational and financial results.

Responsibilities

Identify and lead 0→1 initiatives that create new processes or reinvent existing ones.
Design and execute future-state workflows combining policy, process, and automation.
Own end-to-end delivery of automation initiatives from discovery to launch.
Leverage AI tools to improve speed, consistency, and scalability of service.
Collaborate with QA, Analytics, Data Science, and frontline teams for insights.
Partner with Business Applications to align designs with business goals.
Track metrics, document learnings, and build playbooks for ongoing innovation.