Security & Incident Response Specialist

ECAM; Iloilo City; On-site; PHP 240,000 - 360,000; Full time

Job summary

ECAM in Iloilo City is seeking an Escalation Specialist to act as the subject matter expert for processing escalations from the detection team. The role focuses on timely actions, adherence to protocols, and securing customer value across properties.

The ideal candidate will communicate effectively with authorities and clients, maintain detailed incident logs, and work onsite during evenings, weekends, and holidays as needed. Fresh graduates and career shifters are welcome to apply.

Qualifications

• Bachelor's/ College Degree is a plus but not required.
• Fresh graduates are welcome to apply.
• Career shifters are welcome to apply.
• Experience in Security/ Armed Forces/ Protective Services, Video Surveillance Monitoring or equivalent is a plus but not required.
• Experience in determining the severity of threats and escalating as necessary.
• Experience in efficiently navigating through various systems and tools.
• Experience in maintaining detailed incident logs and providing information for investigations.
• Experience in handling difficult or upset customers with professionalism.
• Knowledgeable in Microsoft Office suite including Word and Excel, Outlook email, etc.

Responsibilities

• Protect client assets by ensuring proper actions are taken to resolve issues in a timely manner.
• Follow client protocols and guidelines based on internal and external processes.
• Communicate with applicable authorities (sales, property owners, security personnel, police).
• Receive inbound calls or emails coming from clients and authorities about reported properties/events.
• Generate incident trackers documenting actions taken to deter and/or address suspicious activities.
• Communicates effectively in ways that enhance productivity and builds respectful relationships with local and North American colleagues and counterparts especially regarding process alignments.
• Take initiative to learn new tasks while sharing recommendations for the improvement of process and systems.
• Perform other duties (ad hoc) as assigned from time to time including, but not limited to, the monitoring of client sites depending on the business need.

Skills

Communication

Multitasking

English proficiency

Office productivity

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

ECAM in Iloilo City is seeking an Escalation Specialist to act as the subject matter expert for processing escalations from the detection team. The role focuses on timely actions, adherence to protocols, and securing customer value across properties.

The ideal candidate will communicate effectively with authorities and clients, maintain detailed incident logs, and work onsite during evenings, weekends, and holidays as needed. Fresh graduates and career shifters are welcome to apply.