Search Engine Customer Service Representative | TaskUs Ortigas

TaskUs; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

TaskUs in the Philippines is seeking a Ridiculously Good Customer Care Expert to join our #PeopleFirst team on-site in Metro Manila. You will be a frontline member for one of the world’s best brands, delivering customer satisfaction and experience while meeting KPI targets.

The role requires 1 year Tech BPO experience, willingness to work shifting schedules, and experience in Software Support, Applications, or Programming. Training is provided to improve performance.

Qualifications

• 1 year Tech BPO experience.
• Experience in providing software support, applications, or programming assistance.
• Ability to meet or exceed KPI targets.
• Willingness to work shifting schedules and on-site in Metro Manila.

Responsibilities

• Provide customer satisfaction and experience.
• Meet and exceed client KPIs.
• Participate in training to improve work performance.
• Follow TaskUs policies and keep information confidential.

Skills

Tech BPO experience

Customer service

Software Support

Applications

Programming

Tools

Software Support

Applications

Programming

Job description

Level up your Customer Care skills when you join our #PeopleFirst team!

A Customer Care Expert who joins Us is a frontline member for one of the world’s best brands.

Your daily tasks include but are not limited to the following:

• Providing customer satisfaction and experience

• Meeting and exceeding client-mandated KPI’s (Key Performance Indicators)

• Participating in training to improve work performance

• Following TaskUs’ policies and keeping information confidential

TaskUs’ culture nurtures open communication and feedback. The management values each teammate's feedback on possible problem areas for improvement. Teamwork Makes the Dream Work!

What makes a #RidiculouslyGood Customer Care Expert?

• 1 year Tech BPO experience.

• Willing to work on shifting schedules and can work on-site.

• Must have experience in Software Support, Applications, or Programming (strictly NO general troubleshooting / non-helpdesk).

Are you this Ridiculously Good? Then TaskUs is for you!