SEAOIL

SEAOIL; Tuguegarao; On-site; PHP 156,000 - 201,000; Full time

Job summary

SEAOIL in Tuguegarao is seeking a Retail Assistant to manage customer service at the fuel station and convenience store, ensuring clean, organized facilities and friendly, efficient transactions.

You will handle cash and digital payments, stock shelves, and assist with promotions while maintaining safety and protocol compliance in a busy retail environment.

Qualifications

• Experience in retail or fuel station environments is desirable.
• Strong customer service skills and courteous conduct.
• Basic numeracy for transaction processing and cash handling.

Responsibilities

• Welcoming and assisting customers at the fuel station and convenience store.
• Process transactions accurately using POS systems and handle various payments.
• Stock shelves and maintain attractive product displays.
• Keep retail spaces and fuel station areas clean and well-maintained.
• Answer customer questions and provide product information to aid decisions.
• Monitor inventory and notify management of stock needs.
• Follow health, safety and security procedures at all times.
• Operate fuel pumps safely and in line with station protocols.
• Support team during peak hours and promotions.
• Contribute to a positive team environment and professional communication.

Skills

Customer service

Cash handling

POS systems

Organizational skills

Teamwork

Communication

Tools

Cash register

Job description

About the role

We are seeking a Retail Assistant to join our SEAOIL team in Tuguegarao City, Cagayan. In this role, you will be at the forefront of our retail operations, providing exceptional customer service and maintaining our fuel station and convenience store to the highest standards. This position is crucial to ensuring a seamless and pleasant experience for every customer who visits our facility. You will work as part of a dynamic team committed to delivering quality service and building lasting customer relationships within our local community.

What you'll be doing

• Welcoming and assisting customers at the fuel station and convenience store with professionalism and courtesy
• Processing transactions accurately using point-of-sale systems and handling cash, card and digital payments
• Stocking shelves and maintaining product displays in an organised and visually appealing manner
• Keeping the retail space, fuel station area and facilities clean, hygienic and well-maintained at all times
• Answering customer enquiries and providing product information to support their purchasing decisions
• Monitoring inventory levels and alerting management to stock requirements
• Adhering to health, safety and security procedures to protect customers and colleagues
• Operating fuel pumps safely and ensuring compliance with all fuel station protocols
• Supporting the team during peak hours and assisting with special promotions or merchandising activities
• Contributing to a positive team environment and maintaining professional communication with colleagues and supervisors

What we’re looking for

• Previous experience working in a retail, convenience store or fuel station environment is highly desirable
• Strong customer service skills with the ability to remain calm and courteous in all situations
• Proficiency in operating point-of-sale systems and handling cash transactions accurately
• Excellent organisational and time management abilities to manage multiple tasks effectively
• Physical capability to stand for extended periods and perform manual tasks such as stocking and cleaning
• Reliability and punctuality with a demonstrated commitment to attendance and work schedules
• Basic numeracy skills for accurate transaction processing
• A friendly, approachable demeanor with strong interpersonal and communication skills
• Willingness to learn about fuel products and safety protocols specific to service station operations
• Flexibility to work varied shifts, including weekends and public holidays as required