Scheduling and Reporting Analyst

IBM Business Services, Inc.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

IBM Business Services, Inc. is seeking a Scheduling and Reporting Analyst in Metro Manila to optimize workforce scheduling, forecast capacity, and deliver actionable reports to drive service levels.

The role collaborates with operations leaders to monitor KPIs, analyze trends, and propose improvements, while ensuring data integrity across reporting platforms and dashboards. Candidates should have a business-related degree, strong Excel skills, and the ability to manage multiple priorities in a

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, Operations Management, or a related field.
• Experience in workforce management, scheduling, reporting, analytics, or operational planning.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Responsibilities

• Develop, maintain, and optimize employee schedules based on forecasted workload and business requirements.
• Analyze historical data to forecast workload and staffing requirements.
• Design, develop, and maintain recurring and ad hoc reports, dashboards, and scorecards.
• Present performance results, forecasts, and recommendations to management.
• Identify opportunities to improve scheduling processes and reporting efficiency.

Skills

Workforce scheduling

Forecasting

Data analysis

Advanced Excel

Analytical thinking

Communication skills

Multi-priority management

Presentation skills

Education

Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, Operations Management, or a related field

Job description

Job Description

The Scheduling and Reporting Analyst is responsible for workforce scheduling, capacity planning, data analysis, and operational reporting to support business objectives and service delivery targets. This role ensures optimal resource utilization through accurate forecasting, efficient scheduling, and actionable reporting that enables data-driven decision‑making.

This role collaborates closely with operations leaders, managers, and stakeholders to monitor performance metrics, analyze trends, identify improvement opportunities, and maintain workforce efficiency.

Workforce Scheduling

• Develop, maintain, and optimize employee schedules based on forecasted workload and business requirements.
• Monitor staffing levels, schedule adherence, attendance, and leave management.
• Adjust schedules to accommodate changing business demands, staffing shortages, and operational priorities.
• Partner with managers and team leaders to ensure appropriate staffing coverage across all shifts.

Forecasting and Capacity Planning

• Analyze historical data and business trends to forecast workload volumes and staffing requirements.
• Support short-term and long-term workforce planning initiatives.
• Recommend staffing strategies to achieve operational targets and service level agreements (SLAs).
• Evaluate resource allocation and utilization to improve workforce efficiency.

Reporting and Analytics

• Design, develop, and maintain recurring and ad hoc reports, dashboards, and scorecards.
• Monitor key performance indicators (KPIs) and operational metrics.
• Analyze performance trends and provide insights to support business decisions.
• Ensure data accuracy, integrity, and consistency across reports and reporting platforms.

Stakeholder Management

• Present operational performance results, forecasts, and recommendations to management teams.
• Collaborate with cross-functional stakeholders to address reporting and workforce planning needs.
• Serve as a subject matter expert for scheduling, reporting, and workforce analytics.

Process Improvement

• Identify opportunities to improve scheduling processes, reporting efficiency, and workforce management practices.
• Support automation initiatives and reporting enhancements.
• Develop and maintain process documentation, reporting standards, and best practices.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, Operations Management, or a related field.
• Experience in workforce management, scheduling, reporting, analytics, or operational planning.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.