SAP Support Analyst - Finance

XP Power LLC; Valenzuela; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Safe and healthy working environment

Empowerment to make a difference

Job summary

XP Power LLC is seeking an SAP Support Analyst to join their Global SAP Support Team in Valenzuela, Metro Manila. The role requires strong experience in SAP Finance, along with knowledge of modules like MM, SD, and PP. The successful candidate will work within a hybrid shift pattern covering UK and US time zones, providing end-to-end support for SAP system issues.

Ideal candidates should possess excellent organizational skills, experience in a helpdesk environment, and the ability to communicate effectively with various stakeholders.

Qualifications

• Strong experience in SAP Finance and related modules including MM, SD, PP.
• Previous experience in a support environment with a helpdesk role.
• Ability to present complex problems simply to a non-technical audience.

Responsibilities

• Provide end-to-end resolution of SAP system issues.
• Support and enhance SAP landscape through governance and improvement.
• Engage with stakeholders at all levels and work with multifunctional teams.

Skills

SAP Finance

Change Management

Effective Communication

Stakeholder Engagement

Tools

ITIL Ticketing System

Job description

Job Description

XP Power is seeking an SAP Support Analyst with strong experience in SAP Finance, ideally complemented by working knowledge of other SAP modules such as MM, SD, PP, and related areas, to join our Global SAP Support Team. The successful candidate will operate within a hybrid shift pattern covering UK and US time zones, working closely with the wider team to support and enhance our SAP landscape.

The team is responsible for the end‑to‑end resolution of SAP system issues, applying robust governance over system changes and enhancements, and driving continuous service and process improvement across the platform.

Highly self‑motivated with excellent organizational skills and ability to work independently.

Qualifications

• Transaction & User Support in a core SAP function – capable of targeted, detailed investigations, identifying a solution and ideally understanding the wider impacts on the process whilst engaging with other resources to ensure all elements are resolved.
• Change & Request Support in core SAP function – collects requirements and completes approved configuration changes. Has the ability to work with others to develop non‑standard changes, managing the change through the approved governance process.
• Process & Design in core SAP function – understands the core business process and how it aligns to SAP. Assists in discussions on future enhancements and their impacts. Can quickly adapt to the specific processes in use and apply this to their existing knowledge.
• Cross‑functional data flow – can map data flows at a basic level, between several modules, and understand their impact in each, using this knowledge to investigate issues and changes through to resolution.
• Third Party Management / Engagement – capable of questioning the response received from a 3rd party at a technical and process level, engaging in a meaningful discussion and meetings to help direct the needed resolution.
• Previous experience of working in a support environment in a helpdesk role.
• Experience using a ticket system for managing incoming support requirements and how this aligns to the principles of ITIL.
• Great communicator with ability to present complex problems in a simple manner and to a non‑technical audience.
• Ability to engage with stakeholders at all levels including directors.
• Ability to work with multifunctional teams and engage with people in other countries.

Benefits

XP Power provides a safe and healthy working environment that is stimulating and collegiate, where employees are empowered to make a real difference. We place our people at the heart of everything we do, ensuring that the ultimate experience for our employees is coupled with the ultimate experience for our customers.

Equal Opportunities

XP Power is an equal opportunities employer. We are committed to creating an environment where people are valued, supported, and nurtured to deliver their best. Operating globally, we celebrate the cultural differences that exist in the countries in which we do business. Being a truly diverse and inclusive community helps us grow our business through innovation, attracting and retaining talent to engage the people who buy our power solutions. We know that by cultivating the ultimate experience for all our people, they will deliver the same to our customers.