Santa Monica Patient Experience Lead – Aesthetics

Adoreal; Santa Monica; On-site; PHP 3,252,000 - 5,629,000; Full time

Job summary

Adoreal is partnering with a luxury plastic surgery practice in Santa Monica to hire a Patient Care Coordinator (PCC) / Client Experience Advocate (CEA). You own the patient relationship from the first call through consultation, treatment, and follow-up.

The role emphasizes meaningful conversation, pricing clarity, and a commitment to a long-term patient experience. Ideal candidates have prior PCC or related experience in aesthetics, excellent communication, and the ability to manage multiple

Qualifications

• Experience as patient coordinator or similar in aesthetics or medspa settings.
• Strong verbal and written communication and client-facing skills.
• Comfort discussing pricing, options, and financing with patients.
• On-site Santa Monica role with professional appearance and demeanor.

Responsibilities

• Handle inquiries via phone, email, and social; set consultations and prep patients for visits.
• Manage patient journey from consultation through surgery, recovery, and follow-up.
• Coordinate with surgeons, clinicians, and support staff to ensure seamless care.
• Present treatment plans and financing options; maintain an active patient pipeline.

Skills

Patient coordination

Communication

Consultative selling

EMR/CRM familiarity

Organizational skills

Tools

EMR system

CRM software

Scheduling software

Job description

Adoreal is partnering with a luxury plastic surgery practice in Santa Monica to hire a Patient Care Coordinator (PCC) / Client Experience Advocate (CEA). You own the patient relationship from the first call through consultation, treatment, and follow-up.

The role emphasizes meaningful conversation, pricing clarity, and a commitment to a long-term patient experience. Ideal candidates have prior PCC or related experience in aesthetics, excellent communication, and the ability to manage multiple