Salesforce Senior Analyst | Developer / Business Analyst

UL International-Singapore Pte Ltd; Makati; In loco; PHP 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

UL International-Singapore Pte Ltd is seeking a Salesforce Senior Analyst/Developer with deep expertise in Service Cloud, Field Service and broad Salesforce integration capabilities. The role blends hands-on development with functional configuration and business analysis across global teams.

You will design, build, test and deploy scalable Salesforce solutions, collaborate with stakeholders, and help shape architecture while adhering to agile practices and governance across the enterprise.

Competenze

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• ~5+ years of Salesforce, Certinia PSA, CRM, or enterprise app development experience.
• Strong analytical, problem-solving and troubleshooting capabilities.
• Experience in Agile delivery environments.
• Good stakeholder management and communication skills.

Mansioni

• Design, develop, configure, test, deploy and support scalable Salesforce solutions.
• Translate business requirements into effective Salesforce designs.
• Develop functionality using Apex, Lightning Web Components, Lightning, Visualforce.
• Provide configuration and process-design expertise across Salesforce or Certinia PSA.
• Support integrations between Salesforce and other enterprise apps.
• Troubleshoot production issues and deliver user-focused enhancements.
• Participate in solution architecture, design, testing and implementation.
• Contribute to coding standards, reusable solutions and best practices.

Conoscenze

Salesforce expertise

Apex/Lightning

Agile delivery

Stakeholder communication

Formazione

Bachelors in CS/IT/Engineering

Strumenti

Git/Bitbucket

Oracle CPQ

Data360

Agentforce

Descrizione del lavoro

Salesforce Senior Analyst | Developer / Business Analyst

We are interested in professionals with expertise in one or more of the following areas:

Salesforce Service Cloud

Salesforce Field Service

Salesforce application development and integrations

Salesforce functional/configuration and business analysis

You do not need to be an expert across all these areas. We welcome candidates who have deep expertise in one or more Salesforce domains.

Responsibilities:

Design, develop, configure, test, deploy and support scalable Salesforce solutions.

Work with business and technology stakeholders to understand requirements and translate them into effective solutions.

Develop and enhance Salesforce functionality using Apex, Lightning Web Components, Lightning, Visualforce and related technologies.

Provide functional configuration and process-design expertise across Salesforce or Certinia PSA.

Support integrations between Salesforce and other enterprise applications.

Troubleshoot production issues and deliver enhancements that improve user experience and business performance.

Participate in solution architecture, technical or functional design, testing and implementation.

Contribute to coding standards, reusable solutions, documentation and best practices.

Work within Agile delivery, change-management and IT-governance frameworks.

Collaborate with colleagues across a global technology environment.

For technically focused positions, the original roles involve hands-on development across Salesforce instances, integrations, Agentforce/Data360 solutions, code reviews, technical design and production support.

For functional/PSA candidates, the work includes stakeholder workshops, requirements gathering, process mapping, gap analysis, solution configuration and process standardization.

We would love to hear from you if you have

A degree in Computer Science, Information Technology, Engineering, or a related discipline.

Approximately 5+ years of relevant Salesforce, Certinia PSA, CRM, enterprise application development, or business systems experience, depending on your specialization.

Strong analytical, problem-solving and troubleshooting capabilities.

Experience working in Agile delivery environments.

Good stakeholder-management and communication skills.

Experience working collaboratively within regional or global teams.

The ability to manage changing priorities across multiple projects or initiatives.

We're particularly interested in these backgrounds

Experience with Lead Management, Opportunity Management, Account & Contact Management, sales automation, approvals, forecasting, pipeline management, territory management or sales performance optimization.

Service Cloud

Experience with Case Management, Omni-Channel, Service Console, Knowledge Management, Entitlements & Milestones, Email-to-Case, Web-to-Case, SLA automation, contact-center integrations or Agentforce for Service.

Salesforce Field Service

Experience with Work Orders, Service Appointments, Service Territories, Service Resources, scheduling and optimization, Dispatcher Console, capacity planning, Field Service Mobile or Agentforce for Field Service.

Experience with Professional Services Automation, including Resource Management, Project Management, Time & Expense Management, Capacity Planning and Forecasting.

Nice to have

Depending on the position, additional experience with the following would be valuable:

Platform Developer I or II

Salesforce Sales, Service or Field Service certifications

Agentforce

Data360

Git / Bitbucket

Oracle CPQ / Oracle ERP

Informatica

CI/CD and automated testing

These technologies and certifications appear across the four target profiles, although Certinia expertise applies specifically to the PSA track.

This is an opportunity to work in a global technology environment where Salesforce plays an important role in business transformation. You will collaborate with talented colleagues across functions and geographies while helping shape scalable enterprise solutions and emerging capabilities in areas such as AI and Agentforce.

Whether your strength is Salesforce development, functional solution design, Field Service, Sales Cloud, Service Cloud, or Professional Services Automation, we'd like to hear from you.