Salesforce Lead

Lennor Group; Eastern Manila District; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading recruitment agency in the Philippines is seeking a Salesforce Lead to manage an L2 support team based in Ortigas. You will be responsible for meeting SLAs, tracking production issues, and ensuring compliance with company policies. The ideal candidate has over 5 years experience with Salesforce Sales Cloud and Service Cloud, along with leadership experience. Onsite work with a salary up to ₱85,000.

Qualifications

• 5+ years working experience on Salesforce Sales Cloud and Service Cloud.
• 2+ years experience leading a small-sized L2 support team.
• Experience in Heroku and AWS is a plus.

Responsibilities

• Supervise and manage an L2 team of 7 members.
• Ensure SLAs are met and track production issues.
• Coordinate activities across technical teams.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Team leadership

Incident management

ITIL knowledge

Tools

Heroku

AWS

Marketing Cloud

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global technology company in their search for a Salesforce Lead based in Ortigas.

Salary Range: up to ₱85,000

Work Setup: Onsite

Shift Schedule: Day Shift, 8:00 am - 5:00 pm

Location: Ortigas

Your Responsibilities:

• Supervise and manage an L2 team (7 members)
• Ensure SLAs are met.
• Track production issues, follow through resolution (workaround and fixes).
• Coordinate activities across other technical teams.
• Act as the SPOC of the team on all stakeholder management.
• Dispatch workload across the team. Ensure productivity of resources.
• Ensure that the team have adequate knowledge and skills to perform incident management and service request fulfillment. Provide and execute plans to bridge gaps.
• Make sure that the team complies to company and clients policies.
• Serve as the functional and technical SME of the team by default.
• Participate in continuous improvement initiatives and ensure delivery of assigned tasks from the management team.

What We're Looking For:

• Must have at least 5 years working experience on SF Sales Cloud and SF Service Cloud.
• Must have at least 2 years experience leading a small-size (7 total members) L2 support team.
• Experience in Marketing Cloud is an advantage.
• Experience in Heroku and AWS is an advantage.
• Knowledge in ITIL is an advantage

Ready to take the next step in your career? Submit your application now!