Salesforce AI Platform Administrator

Acquire Intelligence; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Riskonnect is seeking a Salesforce Administrator to run the AI & Automation Platform, including AgentForce, Data Cloud, and Einstein capabilities. The role ensures secure, governed AI environments, user licensing, and change management alignment.

You will collaborate with Customer Success, Product, TechOps, Security, and Platform Engineering to enable scalable AI adoption. As part of the AI COE, you will support sandbox, UAT, and production readiness, manage deployments, and drive governance

Qualifications

• 3+ years of Salesforce administration experience.
• Salesforce Administrator Certification.
• Experience managing Salesforce security models, profiles, sharing rules, and user lifecycle processes.
• Experience supporting enterprise Salesforce deployments and release management activities.
• Familiarity with Salesforce Flows, declarative automation, and change sets or equivalent deployment processes.
• Strong documentation, governance, troubleshooting, and operational support skills.

Responsibilities

• Configure and administer Salesforce AgentForce environments.
• Create, manage, and publish AI agents within Salesforce.
• Configure agent permissions, settings, and operational controls.
• Maintain AgentForce configuration documentation and standards.
• Manage Data Cloud configuration and access controls.
• Support ongoing platform enhancements and AI feature rollouts.
• Provision and manage user accounts, roles, profiles, permission sets, and security groups.
• Assign and manage Salesforce, AgentForce, and Data Cloud licenses.
• Maintain access policies and complete periodic access reviews.
• Coordinate release activities with Platform Engineering and Customer Success teams.
• Execute deployment checklists, change control procedures, and production readiness validation.
• Assist with rollback, recovery, and post-release validation activities when required.
• Maintain audit trails, control documentation, and platform administration records.
• Enforce Salesforce governance standards and operational policies.
• Support Security and Compliance reviews for new AI capabilities.
• Monitor platform usage, license consumption, configuration health, and adoption metrics.
• Troubleshoot administrative, access, permission, and configuration issues.
• Coordinate with Platform Engineers on technical escalations and integration-related issues.
• Maintain operational runbooks, knowledge articles, and administrative support documentation.
• Support AI governance activities, release planning, and deployment readiness reviews.
• Assist with AI pilot execution and customer rollout programs.
• Contribute to AI operational standards, documentation, and training materials.
• Partner with Customer Success, Product, Security, and TechOps teams to support approved AI use cases.

Skills

Salesforce administration

Security model management

Release management

Declarative automation (Flows)

Documentation

Cross-functional collaboration

Governance & compliance

Operational support

Tools

Salesforce AgentForce

Data Cloud

Einstein capabilities

Job description

Riskonnect is seeking a Salesforce Administrator to run the AI & Automation Platform, including AgentForce, Data Cloud, and Einstein capabilities. The role ensures secure, governed AI environments, user licensing, and change management alignment.

You will collaborate with Customer Success, Product, TechOps, Security, and Platform Engineering to enable scalable AI adoption. As part of the AI COE, you will support sandbox, UAT, and production readiness, manage deployments, and drive governance