Salesforce Administrator (Agentforce) – AI & Automation | Night Shift | Onsite

Acquire Intelligence; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO coverage

14th month pay

Paid time off

Job summary

Acquire Intelligence is seeking a Salesforce Administrator, AI & Automation Platform to join our AI Center of Excellence. You will administer AgentForce, Data Cloud, Einstein capabilities, and related AI services, ensuring secure, compliant, and scalable Salesforce environments.

Working with Customer Success, Product, TechOps, Security, and Platform Engineering, you will manage access, releases, governance, and operational runbooks while advancing repeatable AI adoption across the enterprise.

Qualifications

• 3+ years of Salesforce administration experience.

Responsibilities

• Configure and administer AgentForce environments.

Skills

Salesforce administration

Security governance

Release management

Documentation

Platform configuration

Education

Salesforce Administrator Certification

Salesforce Advanced Administrator Certification

Tools

AgentForce

Data Cloud

Einstein

Salesforce Flows

Job description

Ortigas, Pasig City
Night Shift | Full Onsite | Full Time

Build the operational foundation behind enterprise AI adoption in Salesforce.
This role supports the administration, governance, security, and operational readiness of Salesforce AgentForce, Data Cloud, Einstein capabilities, and future AI-enabled solutions.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

The Salesforce Administrator, AI & Automation Platform provides the administration, configuration, governance, and operational support needed to keep Salesforce AI environments secure, compliant, and ready for scale. As part of the AI Center of Excellence, the role works across Customer Success, Product, TechOps, Security, and Platform Engineering to support repeatable AI adoption.

WHAT YOU’LL DO

Salesforce & AgentForce Administration

• Configure and administer Salesforce AgentForce environments.

• Create, manage, and publish AI agents within Salesforce.

• Configure agent permissions, settings, and operational controls.

• Maintain AgentForce configuration documentation and standards.

• Manage Data Cloud configuration and access controls.

• Support ongoing platform enhancements and AI feature rollouts.

User, License & Access Management

• Provision and manage user accounts, roles, profiles, permission sets, and security groups.

• Assign and manage Salesforce, AgentForce, and Data Cloud licenses.

• Maintain access policies and complete periodic access reviews.

• Ensure segregation of duties and support compliance with internal controls.

Environment & Release Administration

• Support Sandbox, UAT, and Production environment readiness for CS/AI-related projects.

• Coordinate release activities with Platform Engineering and Customer Success teams.

• Execute deployment checklists, change control procedures, and production readiness validation.

• Assist with rollback, recovery, and post-release validation activities when required.

Governance & Compliance

• Enforce Salesforce governance standards and operational policies.

• Support Security and Compliance reviews for new AI capabilities.

• Maintain audit trails, control documentation, and platform administration records.

• Participate in risk assessments, access reviews, and configuration control reviews.

Monitoring & Operational Support

• Monitor platform usage, license consumption, configuration health, and adoption metrics.

• Troubleshoot administrative, access, permission, and configuration issues.

• Manage queues, routing rules, permission sets, and declarative automation settings.

• Coordinate with Platform Engineers on technical escalations and integration-related issues.

• Maintain operational runbooks, knowledge articles, and administrative support documentation.

AI COE Enablement & Cross-Functional Collaboration

• Support AI governance activities, release planning, and deployment readiness reviews.

• Assist with AI pilot execution and customer rollout programs.

• Contribute to AI operational standards, documentation, and training materials.

• Partner with Customer Success, Product, Security, and TechOps teams to support approved AI use cases.

A BIT ABOUT YOU

Required Experience

• 3+ years of Salesforce administration experience.

• Salesforce Administrator Certification.

• Experience managing Salesforce security models, profiles, permission sets, sharing rules, and user lifecycle processes.

• Experience supporting enterprise Salesforce deployments and release management activities.

• Familiarity with Salesforce Flows, declarative automation, and change sets or equivalent deployment processes.

• Strong documentation, governance, troubleshooting, and operational support skills.

Preferred Experience

• Salesforce Advanced Administrator Certification.

• Salesforce AI Associate Certification or equivalent AI platform exposure.

• Experience with Salesforce AgentForce, Data Cloud, Einstein, or related AI capabilities.

• Experience in SaaS, Customer Success, Support, Services, or Operations organizations.

• Knowledge of governance, compliance, and platform control frameworks.

• Experience working with offshore or global teams.

Success Measures

• Standardized administration and governance processes established for AgentForce.

• Secure and compliant AI platform operations maintained.

• Repeatable administrative procedures enabling faster AI capability deployment.

• High quality access management, documentation, release readiness, and operational support.

• Successful rollout support for Customer Success AI initiatives, including customer-facing agents, knowledge solutions, and automation capabilities.

• Clear administrative ownership of Salesforce AI operations and platform governance.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!