Sales Support Specialist with Voice

Manatal; Philippines; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonuses

Paid time-off with cash conversion

Job summary

MicroSourcing in Quezon City is hiring a Customer Support Specialist (Sales) to review and verify information on applications, ensuring they meet defined criteria and timelines. The role emphasizes accuracy and ongoing learning in the Payments space.

The onsite night-shift position offers competitive rewards, healthcare coverage from day one, PTO with cash conversion, and opportunities for career growth within a collaborative team.

Qualifications

• Review and verify information on an application to meet defined criteria.
• Maintain 95%+ accuracy in data input and compliance with policies.
• Meet daily, weekly and monthly input targets while working autonomously.
• Stay current with payments industry trends to enhance conversations.
• Communicate effectively with merchants in English (verbal and written).

Responsibilities

• Review and verify information on an application to meet defined criteria.
• Achieve a high level of data input accuracy while keeping deficiencies at 5% or lower.
• Surpass input targets daily, weekly, and monthly while working independently.
• Engage with merchants to obtain information and process applications.
• Explain processes and secure the necessary documentation from customers.

Skills

English communication

Call handling

Attention to detail

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Specialist (Sales)
Location: 1880 Eatwood Libis, Quezon City
Work Setup & Shift: Onsite | Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

• Responsible for reviewing and verifying information on an application to ensure that it meets defined criteria
• Responsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency level
• Responsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomously
• Accountable for staying current with new product and market trends in the Payments industry, and using the information as part of merchant conversations
• Responsible for compliance with corporate policies including but not limited to the HR Code of Conduct, Technology Policy & Privacy Policy
• Excellent English communication skills - both verbal and written - are essential. The role requires experience in call handling to effectively engage with merchants, explain processes, and secure the necessary documentation.
• Responsible to speak to customers to obtain information and/or process application

Non Negotiables:

1. Data Accuracy: Maintain 95%+ accuracy in data input and compliance with corporate policies.
2. Performance Excellence: Consistently exceed input targets while working independently.
3. Strong Communication: Exhibit excellent verbal and written English skills for effective merchant engagement.
4. Industry Savvy: Stay updated on Payments industry trends to enhance conversations.
5. Customer Focus: Handle customer calls professionally to gather information and process applications.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply