Sales Support Specialist

Qodea; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

De Minimis Allowance

13th Month Pay

Health Insurance (HMO) for employee &

Dependent coverage (up to 2)

Sick Leave: 15 paid days

Annual Leave: 28 days

Birthday Leave

Learning Leaves: 10 paid days

Statutory Philippine holidays

Bereavement Leave

Parental Leave

Flexible Work Arrangement: Hybrid

Peer Recognition: Bonusly points

Job summary

Qodea is seeking a Sales Support Specialist to streamline commercial operations, owning high-volume, lower-complexity sales and administrative workflows. You will manage renewals, vendor quotes, and financial processing to absorb operational complexity and ensure fast, accurate service delivery for customers.

The role emphasizes accountability, integrity, and delivering tangible outcomes while collaborating with senior commercial talent and cross-functional teams.

Qualifications

• Experience in sales support or sales operations.
• Experience with service ticketing platforms like Zendesk.
• Strong mathematical and spreadsheet skills; comfortable with Google Sheets/Excel.
• Experience generating quotes and handling Purchase Orders (POs).
• Excellent verbal and written communication.
• High attention to detail and ability to manage high-volume tasks.
• Familiarity with CRM platforms such as Salesforce.
• Understanding of SaaS/Cloud licensing ecosystems.
• Experience liaising with vendors for procurement.

Responsibilities

• Renewals Management: Oversee and process automated checks and customer/internal queries for accounts to ensure timely contract renewals.
• License Request Execution: Manage and fulfill daily ad-hoc software and license edition requests via Zendesk.
• Third-Party Vendor Renewals: Coordinate and execute simple third-party renewals with vendors and internal teams.
• Financial & Invoice Admin: Resolve invoice queries related to renewals and create Purchase Orders for third-party vendors.
• Quoting & Procurement Support: Generate small ad-hoc and hardware quotes and assist customers through the procurement lifecycle.
• Data & System Hygiene: Maintain accurate record keeping in Zendesk and Salesforce.
• Cross-Functional Collaboration: Work with renewals specialists, finance, and vendor partners to resolve bottlenecks.

Skills

Sales support

Customer service

Communication

Spreadsheet proficiency

Tools

Zendesk

Google Sheets

Excel

Salesforce

Job description

We are a global technology group, headquartered in London.
We deploy experts and frontier technology, like AI, to help organisations thrive through change.

We have over 600 professionals (>75% hands-on technical talent) spread across Europe, North America and Asia, and are backed by Marlin Equity Partners.

We help customers:

Work smarter – Building modern, scalable infrastructure, apps and workflows that actually improve your bottom line.

Engage personally – Creating digital experiences that capture attention, convert sales, and keep customers coming back.

Stay secure – Establishing the security, governance and compliance systems that protect you from threats, fines, and downtime.

We work with some of the world's biggest brands to solve their biggest problems.
From highly regulated financial institutions to fast-moving tech unicorns and global retailers.

Different worlds, same standard: we ship tangible outcomes into production, fast.
Then we work alongside customers to maintain and optimise them long term, upskilling their teams along the way.

Work where work matters.

The Sales Support Specialist plays a critical role in streamlining commercial operations by taking ownership of high-volume, lower-complexity sales and administrative workflows.

At Qodea, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work.

Here, you will be responsible for managing high-volume sales administration, account renewals, daily ad-hoc requests, vendor quotes, and financial processing and make a significant impact by absorbing operational complexity, freeing up senior commercial talent, and ensuring swift, accurate service delivery for our customers, shaping the future alongside other high calibre people.

Role Responsibilities

• Renewals Management: Oversee and process automated checks and customer/internal queries for accounts to ensure timely contract renewals.


• License Request Execution: Manage and fulfill daily ad-hoc software and license edition requests efficiently via Zendesk.


• Third-Party Vendor Renewals: Coordinate and execute simple third-party renewals (including CloudM, Chrome, Meet, BetterCloud, and GAP), liaising across vendors and internal teams.


• Financial & Invoice Admin: Resolve invoice queries related to renewals and accurately create Purchase Orders (POs) for third-party vendors utilizing spreadsheet templates.


• Quoting & Procurement Support: Generate small ad-hoc and hardware quotes by contacting vendors, assisting customers through the procurement lifecycle.


• Data & System Hygiene: Maintain accurate, up-to-date record keeping of sales activities, ticket updates, and client interactions in Zendesk and CRM systems (Salesforce).


• Cross-Functional Collaboration: Work closely with senior renewals specialists, finance, and external vendor partners to resolve operational bottlenecks and streamline sales processes.

Essential Experience:

• Demonstrated experience in sales support, sales operations, customer service, or commercial administrative roles.


• Hands-on experience working with service ticketing platforms (e.g., Zendesk) to manage request queues.


• Strong mathematical and spreadsheet skills, with the demonstrated ability to navigate spreadsheet templates (Google Sheets / Excel) and adjust formulas confidently.


• Proven capability in generating quotes, handling Purchase Orders (POs), or supporting basic financial/invoice administration.


• Excellent verbal and written communication skills, with a track record of interacting effectively with internal teams, vendors, and external clients.


• High attention to detail and strong organizational skills, with the ability to prioritize and manage high-volume, deadline-driven tasks simultaneously.

• Proactive mindset with a focus on problem-solving and delivering high-quality operational support with minimal supervision.

Desirable Experience:

• Familiarity or exposure to CRM platforms such as Salesforce.


• Foundational understanding of SaaS/Cloud licensing ecosystems (e.g., Google Workspace, Chrome, CloudM, BetterCloud, or Okta).


• Experience liaising directly with technology vendors and distributors for hardware or software procurement.


• Essential/Desirable Google Certification: Google Cloud Digital Leader or Google Workspace foundational certification.

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Wellbeing

• Competitive base salary.


• De Minimis Allowance.


• 13th Month Pay: Equivalent to one month's base salary, paid every December.

Health and Wellness

• Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).


• Sick Leave: 15 paid days per year, pro-rated from the start date.

Work-Life Balance and Growth

• Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.


• Birthday Leave: An extra paid day off for your birthday.


• Learning Leaves: Ten paid learning days per year.


• Philippine Public Holidays: Statutory holidays are included.


• Bereavement Leave: 3 paid days.


• Parental Leave: Maternity or Paternity leave.


• Flexible Work Arrangement: Hybrid model (two to three days in the office).


• Peer Recognition: 100 Bonusly points per month for peer recognition.

Diversity and Inclusion

At Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.