Sales Ops Business Enablement Specialist- Weekend Shift

SAP Philippines, Inc.; Pasig; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

An established industry player is seeking a Sales Ops Business Enablement Specialist to enhance productivity for customer-facing roles. This role involves providing professional assistance on transactional and business-related queries, ensuring a seamless buying experience. The ideal candidate will thrive in a collaborative environment, focusing on user-oriented support and continuous learning. Join a diverse team dedicated to simplifying complex situations and enhancing customer satisfaction. If you're solution-oriented and eager to make a difference in a cloud company, this opportunity is perfect for you.

Qualifications

• Curious and solution-oriented with a customer-service attitude.
• Strong analytical and multitasking skills with a can-do attitude.

Responsibilities

• Handle end-user inquiries and troubleshoot issues effectively.
• Engage in learning activities and contribute to process-related projects.

Skills

Customer Service

Analytical Skills

Multitasking

Strong English Communication

Problem Solving

Education

Bachelor's Degree

Equivalent Work Experience

Job description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you will do: As a Sales Ops Business Enablement Specialist, you help our customer-facing roles (e.g. sales) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP. In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – and therefore gain a deep understanding of how sales operate in a Cloud company. This specific role will focus on supporting Cloud, On Premise, Services Sales, and future deal motions and processes, therefore securing our current business and engaging in the transition to new.

Core tasks include:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations
• Working the weekend shift, staffing from Wednesday to Sunday, in your designated shift
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and/or take the lead of scope-related or process-related projects

What you bring:

• The right candidate is curious and solution-oriented. They are fast learners and easily communicate and connect with people within and beyond the team, virtually and/or in person.
• A customer-service attitude: polite, helpful, quality-oriented, and empathetic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/prioritization skills
• Strong English communication skills
• A can-do attitude
• Confidence in navigating challenging situations and finding solutions
• The ability to work both independently and within a team
• A bachelor’s degree and/or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment

Meet your team: The BASE Team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize in bringing high-quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423768 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.