Sales Operations & Support Senior Coordinator

Vertiv; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

Vertiv in the Philippines is hiring a Senior Coordinator – Order Entry to manage complex order entry tasks across Channel, AC Power, Thermal, and GSA accounts. You will support the Order-to-Cash cycle with advanced validations, milestone billing, and coaching for junior coordinators.

Responsibilities include ensuring order quality, resolving escalations, and driving process improvements to enhance efficiency and customer experience.

Qualifications

• Bachelor’s Degree of any 4-year course.
• 3–5 years experience in Customer Service.
• 2 years experience with Vertiv Customer service environment.
• Customer Focus.
• Action Oriented.
• High Attention to Detail.

Responsibilities

• Review purchase orders and all Vertiv product orders within 24 hours.
• Review CPQ quotes to ensure accuracy of order versus submitted PO.
• Process after-invoice adjustments promptly to avoid credit holds.
• Generate proforma invoice and Order Acknowledgement as requested.
• Process Return Materials Authorization promptly to avoid credit holds.
• Coordinate with other teams to fulfill customer requests and monitor order progress.

Skills

Customer Service

Attention to Detail

Communication

Education

Bachelor's Degree

Job description

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence. At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next‑gen technology—and we need bold, high‑performing individuals like you to take us to the next level.

Why Vertiv?

• High‑Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance‑driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer‑centric thinking, setting the foundation for an action‑focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high‑impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary

The Senior Coordinator – Order Entry is responsible for executing complex order entry tasks, ensuring accuracy, compliance, and timely processing across Channel, AC Power, Thermal, and GSA accounts. The role supports the Order‑to‑Cash cycle by performing advanced order validations, milestone billing, and handling complex SFA/ETO configurations. As an escalation and subject‑matter resource, the Senior Coordinator resolves complex customer issues, ensures adherence to order quality standards, supports junior coordinators through coaching and knowledge sharing, and contributes to continuous improvement initiatives that strengthen operational efficiency and customer experience.

Job Responsibilities

• Review purchase orders and all Vertiv product orders within the required turnaround time of not exceeding 24 hours.
• Review CPQ quotes to ensure accuracy of order versus submitted PO.
• Process after‑invoice adjustments promptly to avoid unnecessary credit hold to customers.
• Generate proforma invoice and Order Acknowledgement as requested.
• Process Return Materials Authorization promptly to avoid unnecessary credit hold to customers.
• Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
• Perform milestone billing on Project Orders based on assigned Global Strategic account.
• Ensure Order‑to‑Cash processes are completed efficiently.
• Identify customer needs through communication and probing.
• Create solutions to customer problems and provide sound recommendations to their queries.
• Provide resolution the first time.
• Assist customers in handling, servicing, follow‑up, communication and closure of issues.
• Complete workload on time; monitor if transactions are processed in a timely manner.
• Implement error‑proofing method to ensure all transactions done are accurate.
• Participate in conference calls, meetings and discussions with customers.
• Adhere to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinate with other teams/support to complete the request of customers.
• Monitor team service level and assist in workload distribution.
• Assist colleagues in answering general escalations from customers.
• Handle specialized queries from customers.
• Conduct team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• Review Alice reports to monitor sales order progress, backlog, identify order delays, shipment holds, and contract and credit holds, and take necessary steps to notify customers.
• Record and submit periodic and/or quarterly transaction records, log sheets and/or trackers.
• Plan, execute and manage own workload and projects in cooperation with line leaders.
• Assist in leading team meetings, huddles and information cascades; communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
• Manage team common mailboxes and delegate tasks to colleagues.
• Gather data, analyze trend, generate and submit reports to line leaders with recommendations.
• Use effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
• Respond to all order inquiries from Management, Manufacturing, Traffic, Material.
• Expedite orders through communication to all Order Fulfillment departments to meet the customer’s requirements.
• Assist other departments in resolving customer issues related to order processing.
• Assist other departments in resolving customer issues related to billing and invoices.

Qualifications

• Bachelor’s Degree of any 4‑year course.
• 3–5 years experience in Customer Service.
• 2 years experience with Vertiv Customer service environment.
• Customer Focus.
• Action Oriented.
• High Attention to Detail.

Core Principles

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Strategic Priorities

• Customer Focus
• Operational Excellence
• High‑Performance Culture
• Innovation
• Financial Strength

Behaviors

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer‑First Mindset
• Lead by Example

About the Team

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.