Sales Manager - Davao, Philippines

Transcom Worldwide (Philippines), Inc.; Davao City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Insurance

Free Shuttle Service

Job summary

Transcom Worldwide (Philippines), Inc. is seeking a Sales Manager for the Davao site to drive revenue growth by leading and coaching the sales team. You will translate strategic objectives into daily actions, empowering XPAs and ensuring performance targets are met.

You will manage data-driven insights, collaborate with QA, Operations, Training and Quality teams, and implement continuous improvement in sales processes. Strong leadership and experience in BPO sales are essential.

Qualifications

• BPO experience or equivalent
• Experience managing people/teams
• Experience with client interaction is preferred
• Sales/Customer experience leadership role (Operations/Training level)

Responsibilities

• Onboard XPAs with roles and responsibilities and set expectations.
• Shadow and coach XPAs through sessions, provide feedback.
• Collaborate with QA and host listening sessions for coaching calibration.
• Host agent focus groups to gather frontline insights.
• Provide ongoing training and professional development opportunities for XPAs.
• Identify data trends and analyze KPIs for partner and team performance.
• Prepare sales forecasts and action plans based on trends.

Skills

Leadership

Time Management

People Management

Public Speaking

Sales Experience

Customer Experience

Analytics

Communications

Education

2+ years college or SHS

Tools

MS Office Suite

Google Apps

Job description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sales Manager for our Transcom Davao site.

Join our Transcom Family as a Sales Manager!

The Sales Manager role is to drive revenue growth by leading, coaching, and empowering the sales team to consistently meet or exceed performance targets. Serving as a vital link between upper management and frontline execution, the Sales Manager ensures strategic objectives are effectively translated into daily actions-ultimately contributing to increased Transcom revenue through performance improvements and actionable sales insights

Essential Duties & Responsibilities:

People Development

• Onboard XPAs with their role and responsibilities and outline expectations

• Conduct shadow and triad observations on XPA Coaching sessions, huddles, workshops and pitch practice and provide constructive feedback and development to XPAs

• Collaborate with QA and host listening sessions to calibrate on sales and behavior coaching

• Consistently host agent focus groups to gather insights directly from frontline

• Provide ongoing training and professional development opportunities for XPAs

Insights and Analytics

• Identify data trend and analyzing key KPI's for overall partner overview and deep dive by LOB, team and/or agent level.

• Robust Sales audits review in place with findings shared out on a frequent basis.

• Sending of EOD reports to Operations on the running XM|GSR|Sell in Rate and Action Plans to improve. (includes raw sales, real time activations and pending sales)

• Prepare accurate sales forecasts and projections based on trends and team performance.

Stakeholder Management

• Ensure Scheduling for all XPA OPA Huddles are completed to ensure 100% completion with in the fiscal month.

• Conduct weekly Partner/Site Sales Strategy and Improvement Meeting (SOW) to assist driving performance in sales metrics including MOM improvement in all Sales KPIs.

• Create awareness to support all Comcast provide Xchange points and incentives

• Strong partner program in place to care for Zero Sellers

• Collaborate with Operations, Training, and Quality teams to optimize sales performance and streamline processes for continuous improvement.

What we are looking for:

To be successful in this role you must…

Educational Background: (or equivalent to Work Experience Qualifications)

• At least 2 years in college or Senior High School Graduate (for candidates with BPO experience)

Work Experience:

• BPO experience

• Experience in managing people / teams

• Experience in internal and external client interaction is preferred

• Sales and Customer Experience Work

  (Operations Manager/Training Manager level)

Skills Requirements:

• Functional Knowledge

• Exceptional Leadership skills

• Outstanding Organizational Skills and Time Management

• Able to be confident in front of people at all levels internally and externally

• Can delegate and manage tasks

• Essential

• Strong experience in MS Office Suite (Excel, PowerPoint, Word, Vision

• Knowledge in using Google Apps (Sheets, Slides, Docs)

• Good understanding of analytics methodologies and keen attention to details

• Strong understanding of Contact Centre Operations

• Desirable

• Lean Six Sigma Yellow Belt Trained / Certified

• Knowledgeable of Customer Experience Management

• Knowledgeable of COPC Methodologies

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO

• Meal & Transportation Allowance

• Rice Subsidy

• Clothing Allowance

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom's Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.