Sales Intake Specialist

Resolv Global; Dagupan; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global in Dagupan City is seeking a Sales Intake Specialist to support customers through the enrollment decision process. You will handle inbound and outbound calls, understand needs, assess eligibility, explain services, and guide qualified customers toward enrollment.

This English-speaking role requires strong customer service and sales abilities, empathy, and confidence. On-site position with schedule aligned to U.S. business hours and training provided.

Qualifications

• Experience in sales or customer service, preferably phone-based.
• Excellent verbal and written English communication.
• Willingness to work on-site in Dagupan and align with US business hours.
• Able to handle high-volume calls with professionalism.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Ask thoughtful questions to assess eligibility and needs.
• Educate customers about services and benefits.
• Guide conversations toward enrollment decisions.
• Address questions, concerns, and objections professionally.
• Build trust and provide a positive customer experience.
• Navigate multiple software systems while speaking with customers.
• Document follow-ups and case-related activities accurately.
• Learn programs, processes, and procedures through training.
• Work independently while maintaining productivity and quality.

Skills

Customer service

Sales ability

Empathy

Active listening

Questioning

Communication skills

English proficiency

Tools

CRM software

Job description

Are you a confident communicator who knows how to listen, ask the right questions, and guide a conversation toward the right solution?

We're looking for Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through an important decision-making process.

In this role, you'll handle inbound and outbound calls, understand customer needs, assess eligibility, explain services, address concerns, and guide qualified customers toward enrollment.

This is an excellent opportunity for someone who combines strong customer service skills, sales ability, empathy, and confidence, and genuinely enjoys helping people.

What You’ll Do

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Schedule & Training

• Training: 2 weeks, Monday-Friday, 8:00 AM-5:00 PM Eastern Time.
• Production: Monday-Friday, within an 8:00 AM-8:00 PM Eastern Time operating window. Your final production schedule will be confirmed after training.

Candidates must be comfortable working a schedule aligned with U.S. business hours, which will fall primarily during evening and overnight hours in the Philippines.

Compensation

• PHP 17,000 per month, depending on experience

On-Site Requirements

• This is an on-site position in Dagupan City.
• Candidates should be prepared to work from the designated office location and use the equipment and systems provided or required for the role.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

What We’re Looking For

• Previous sales or customer service experience, preferably in a phone-based or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience when working with customers facing challenging circumstances.
• Ability to handle rejection and difficult conversations without losing focus.
• Strong attention to detail and the ability to manage multiple systems at once.
• A self-starter mindset with the motivation to achieve performance goals.
• Highly coachable and receptive to feedback, QA reviews, scripting changes, and ongoing training.
• Ability to work successfully in an on-site, team-based environment.

The Personality That Succeeds Here

• Empathetic but able to remain professional
• Confident and comfortable guiding conversations
• Persuasive but ethical, focusing on education rather than pressure
• Resilient when facing rejection or challenging calls
• Patient and able to explain complex information clearly
• Curious and naturally good at asking questions
• Organized and detail-oriented
• Competitive and goal-driven
• Adaptable and highly coachable
• A self-starter who takes ownership of their performance