SALES ENGINEER

Kin Long Industrial (Philippines) Inc.; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading industrial company in the Philippines is seeking a candidate to manage customer relations and assist in the technical service processes. Responsibilities include handling quotations, maintaining customer satisfaction, and preparing bidding documents. The ideal individual will possess proven customer service skills and the ability to coordinate logistics effectively.

Qualifications

• Proven ability in customer service with strong communication skills.
• Experience in handling technical service letters and quotations.
• Knowledge of the bidding process and documentation.

Responsibilities

• Execute the technical service letter/inquiry quotation process.
• Prepare bidding documents and assist in sample applications.
• Manage customer accounts and follow up on payment collection.

Skills

Customer service skills

Technical quotation skills

Bidding document preparation

Logistics coordination

Job description

Responsibilities

• Technical service letter/inquiry quotation process processing: Execute the technical service letter/inquiry quotation process as required, synchronize the process with the sales staff until the process is filed; Communicate and confirm product discounts, management discount authority and gifts, establish and maintain customer files, complete the quotation work.

• Bidding work: application, sorting and preparation of bidding documents. (Preparation of tender documents, preparation of other tender documents, etc.)

• Submit sample application process and change process, assist sales to send samples

• Contract review, order, change application, stamp and return: input product information, price, customer name, delivery method and other information as required, follow up the contract review node every day until the contract review is completed. Apply for changes as needed, and report the contract return status every month

• Product delivery, logistics follow-up and delivery note filing processing

• Return and exchange, sluggish product initiation, application, follow-up, anomaly and customer complaint handling

• Customer reconciliation, payment collection and long-term receivables settlement work with sales staff to carry out customer reconciliation work, and supervise the follow-up of payment collection and long-term receivables settlement work

Sales and Customer Development

• Develop new customers, maintain old customers, tap the potential of customers, develop business opportunities/projects/customers and timely and effective follow-up to finally promote the transaction.

• To provide customers with timely, professional and efficient service, improve customer satisfaction.

• Summarize the market and customer needs; Analyze your competitors. According to the market and competitive environment, give market development suggestions (proposals). Find resources and help to translate customer needs into productivity;

• Other work assigned by the Sales Head & Deputy General Manager.