Sales Customer Service Representative - Work from Home / Mid Shift

Twoconnect; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the insurance sector is seeking a Sales Customer Service Representative. This role is vital in handling customer enquiries and guiding clients through the sales process while ensuring exceptional service delivery. Candidates should possess excellent communication skills and a sales-focused mindset, with experience in customer service or sales roles. Enjoy benefits like work-from-home options, HMO, and various employee engagement activities.

Benefits

Work From Home

HMO benefits

Government-mandated benefits

Training and Development programmes

Employee Engagement Events

Fun, supportive, and inclusive culture

Qualifications

• 3–5+ years of experience in a sales-driven customer service or inbound/outbound sales role.
• Demonstrated ability to close sales and guide prospects confidently through applications.
• Familiarity with CRM platforms and multichannel communication tools.

Responsibilities

• Respond to inbound enquiries via phone and email, ensuring timely assistance.
• Triage queries and provide tailored recommendations.
• Manage outbound follow-ups to convert leads into sales.

Skills

Sales-focused mindset

Exceptional communication skills

Attention to detail

Ability to handle multiple product lines

Professional under pressure

Tools

CRM platforms

Job description

The Sales Customer Service Representative is a vital member of the front-line team responsible for handling inbound and outbound enquiries across phone and email for the client’s range of insurance products. This role is key to delivering exceptional service, managing multi-product enquiries, and guiding prospective clients through the end-to-end sales process. The ideal candidate will possess a confident sales mindset, exceptional communication skills, and the ability to handle complex queries across multiple insurance offerings, while triaging and directing queries to relevant internal teams when needed.

Key Responsibilities:

• Respond to inbound enquiries across phone and email, ensuring all customers receive timely, professional assistance.
• Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required.
• Confidently explain product features, benefits, inclusions, exclusions, pricing and other insurance products.
• Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation.
• Manage outbound follow-ups to convert warm leads and incomplete applications into active sales.
• Ensure all customer interactions, updates, and policy details are logged accurately within CRM systems.
• Handle post-sale enquiries, including activation, document delivery, and basic amendment requests.
• Monitor recurring themes in customer queries to improve support documentation and reduce friction.
• Collaborate with team members to maintain a high standard of service delivery and sales performance.
• Other position-level duties as instructed during quieter periods of the shift.

• 3–5+ years of experience in a sales-driven customer service or inbound/outbound sales role, ideally within the insurance or financial services industry.
• Demonstrated ability to close sales and guide prospects confidently through the application journey.
• Exceptional verbal and written communication skills; friendly, confident, and clear when interacting with customers.
• Proven ability to handle multiple product lines and provide tailored recommendations to diverse enquiries.
• Strong attention to detail in data input, record keeping, and compliance processes.
• Familiarity with CRM platforms and multichannel communication tools (phone/email).
• Professional under pressure, able to prioritise, multitask, and handle escalations with care.
• Sales-focused mindset with a genuine commitment to customer care and satisfaction.

As a Twoconnect employee, you get to enjoy the following:

• Work From Home
• Shift: Monday to Friday - 5:00pm to 2:00am PHT
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development