Sales Coach (Iloilo)

TELUS Digital; Iloilo City; On-site; PHP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative company that prioritizes customer experience and teamwork. As a key player in the Human Resources function, you will coach and support team members to enhance their sales skills and performance. This role requires a proactive approach to problem-solving and a strong customer orientation. You will have the opportunity to work in a collaborative environment that values diversity and fosters personal growth. If you are passionate about driving results and making a difference, this full-time position offers a fantastic opportunity for entry-level professionals looking to start their careers in a supportive and engaging workplace.

Qualifications

• Bachelor's degree in any field is required.
• Proficiency in MS Office applications is essential.

Responsibilities

• Coaches team members on sales competencies and provides feedback.
• Participates in initiatives to drive sales and improve performance.

Skills

Coaching

Data Analysis

Communication Skills

Problem-Solving

Customer Orientation

Organizational Skills

Multitasking

Education

Bachelor's Degree

Tools

MS Office (Word, Excel)

Job description

Description and Requirements

Ensures that the program meets KPI requirements set by clients by identifying program challenges through data analysis. Implements action plans from project proposals to improve critical bottom-line results. Coaches agents on individual opportunities as required by the program and coordinates with Team Captains to ensure an efficient follow-through process.

1. Listens to bottom performing Team Members identified as sales outliers in the program.
2. Provides coaching and feedback centered around specific sales competencies, including but not limited to: probing questions, effective pitching, handling objections.
3. Able to participate in site-wide initiatives to help drive sales (e.g., understanding current key client promotional offers and communicating this to frontline team members).
4. Participates in triad sessions with operations team leaders or managers to provide sales-specific feedback.

Requirements

• Bachelor’s degree in any field.
• Product and Compass Certification, PEP Certification.
• Proficiency with MS Office applications (Word, Excel). Training delivery skills are a plus.
• Team player with excellent oral and written communication skills.
• Fluency in English.
• Adaptive to changing work schedules and hours.
• Strong customer orientation.
• Problem-solving, decision-making, and analytical skills.
• Documentation and presentation skills.
• Willing to work at multiple sites.
• Ability to project a positive sales attitude.
• Strong organizational skills and ability to multitask.
• Able to work independently with limited supervision.
• Event coordination and motivational skills are preferred.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of Canada's largest telecommunications service providers. We deliver contact center and BPO solutions to major corporations worldwide, offering secure infrastructure, value-based pricing, and exceptional customer service—backed by TELUS, our telecommunications parent.

We are proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace. Employment decisions are based on qualifications, merits, and performance, without regard to characteristics related to diversity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources