Sales Coach

TELUS Digital; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the customer service sector is seeking a skilled coach for its sales team in Iloilo. The role involves improving performance through data analysis and agent coaching, ensuring KPIs are met while fostering a positive sales environment. Ideal candidates will have a Bachelor's degree and show proficiency in coaching, sales competencies, and flexibility in work schedules.

Qualifications

• Bachelor’s degree in any field required.
• Product and Compass Certification, PEP Certification preferred.
• Proficiency with MS Office applications required.

Responsibilities

• Ensures that the program meets KPI requirements by data analysis.
• Coaches agents on individual opportunities as needed.
• Participates in site wide initiatives to drive sales.

Skills

Probing Questions

Effective Pitching

Handling Objections

Problem-Solving

Decision-Making

Analytical skills

Documentation skills

Presentation skills

Education

Bachelor’s degree in any field

Product and Compass Certification

PEP Certification

Tools

MS Office

Job description

Location: Iloilo, Western Visayas

Schedule: Shifting schedules, predominantly at night

Work Arrangement: 100% onsite

Ensures that the program meets KPI requirements set by clients by identifying program challenges through data analysis. Implements action plans from project proposals to improve critical bottom. Coaches agents on individual opportunities as required by the program and coordinates with Team Captains to ensure an efficient follow-through process.

• Listens to bottom performing Team Members identified as Sales outliers in the program
• Provides coaching and feedback centered around specific sales competencies including but no limited to: Probing Questions, Effective Pitching, Handling Objections
• Able to participate in site wide initiatives to help drive sales (i.e. understand current key client promotional offers and help communicate this to frontline team members)
• Participate in triad sessions with Operations team leaders or ops managers to provide sales specific feedback

Required skills + qualities (technical):

• Bachelor’s degree in any field
• Product and Compass Certification, PEP Certification
• Proficiency with MS Office applications (i.e. MS Word, Excel) required. Training delivery skills is a plus.

Required skills + qualities (technical):

• Team player. Excellent oral and written communication skills.
• Fluency in the English language.
• Adaptive to changing work schedules and working hours.
• Strong Customer orientation.
• Problem-Solving, Decision-Making, and Analytical skills.
• Documentation and Presentation skills
• Willing to work in multiple sites
• Ability to project a positive sales attitude
• Strong organizational skills and is able to multitask
• Able to work independently with limited direct supervision
• Events coordination and strong motivational skills preferred