Safety Case Processing Specialist | PV Operations

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. seeks a Pharmacovigilance Case Processing Associate to process and manage ICSSRs and ensure accurate reporting that supports global patient safety.

Role involves case intake, data entry, medical coding, narrative writing, and quality reviews using PV systems such as Argus Safety or Veeva. A healthcare degree and 1–2 years PV experience are preferred.

Qualifications

• Bachelor’s degree in Pharmacy, Life Sciences, Medical Sciences, Nursing, Biology, Biotechnology or related fields.
• Professional license preferred but not required.
• 1–2 years of Pharmacovigilance or Drug Safety experience.

Responsibilities

• Processing and managing Individual Case Safety Reports (ICSRs).
• Performing accurate case intake, book-in, and data entry.
• Writing and updating medical narratives.
• Conducting medical coding and product coding activities.
• Reviewing cases using quality control tools and self-check processes.
• Managing case routing, workflow updates, and case closure activities.
• Performing labeling activities, including USPI labeling where applicable.
• Supporting case reconciliation and compliance with regulatory timelines.
• Maintaining documentation quality and data accuracy within safety systems.

Skills

Medical coding

Case processing

Narrative writing

Quality review

English communication

Education

Bachelor's degree in Pharmacy/Life Sciences/related

Tools

Argus Safety

Veeva Safety

Job description

About the role

As a Pharmacovigilance Case Processing Associate, you will be responsible for processing and managing Individual Case Safety Reports (ICSRs) and play a critical role in ensuring the accurate processing and reporting of safety cases that support global patient health.

Key responsibilities

• Processing and managing Individual Case Safety Reports (ICSRs)
• Performing accurate case intake, book-in, and data entry
• Writing and updating medical narratives
• Conducting medical coding and product coding activities
• Reviewing cases using quality control tools and self-check processes
• Managing case routing, workflow updates, and case closure activities
• Performing labeling activities, including USPI labeling where applicable
• Supporting case reconciliation and compliance with regulatory timelines
• Maintaining documentation quality and data accuracy within safety systems

About you

Educational Background

• Bachelor's Degree, Master's Degree, or Doctorate in: Pharmacy, Life Sciences, Medical Sciences, Nursing, Biology, Biotechnology, or Related Healthcare or Scientific disciplines
• Professional license is preferred but not required

Required Experience

• 1-2 years of Pharmacovigilance or Drug Safety experience
• Experience processing safety cases within: Argus Safety, Veeva Safety, or Other Pharmacovigilance Safety Databases
• Experience with: Medical coding, Case processing, Narrative writing, Quality review activities
• Strong English communication skills (written and verbal)

Preferred Qualifications

• ICSR processing
• MedDRA coding
• WHO Drug coding
• Global Pharmacovigilance operations
• Regulatory reporting requirements
• Clinical research or drug safety operations
• Life Sciences Shared Services or BPO environment