Rostering Coordinator

Sharesource Australia BPO; Davao City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Supportive Team

Learn and Grow

Job summary

Sharesource Australia BPO is seeking a Rostering Coordinator to be the first point of contact for clients, coordinating care worker rosters and maintaining smooth operations. The role requires strong problem-solving skills and the ability to juggle priorities in a fast-paced setting.

You will join the Service Delivery Rostering and Scheduling team, connecting clients with dedicated support workers who deliver high-quality care, while ensuring compliance and excellent client service.

Qualifications

• At least 1 year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients.
• Proven excellent client service manner and ability to establish rapport with clients, their families, carers, and referral sources.
• Advanced time management and organisational skills; highly efficient, reactive and adaptable.

Responsibilities

• Assist with handling a high volume of enquiries via phone and online channels.
• Schedule services for clients by rostering care workers based on qualifications and availability; create master rosters and manage daily changes.
• Manage system shift notes and redirect as needed to the intended recipient.
• Prepare invoices and mail them promptly.
• Update mandatory compliance items in a timely manner.
• Work in a fast-paced environment and multi-task under pressure.

Skills

Scheduling

Roster management

Customer service

Time management

Problem solving

Tools

MS Office

Excel

Outlook

PowerPoint

Office 365

Adobe

Job description

About Sharesource:

We are a BCorp company whose purpose is to democratize opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. https://www.sharesource.com.au

What are we looking for?

We are seeking a Rostering Coordinator to be the first point of contact for our clients. You will play a key role in rostering care workers and ensuring smooth operations. If you are an adept problem-solver who can juggle competing priorities, this is a great opportunity to use your skills and experience to make a difference. Join our team and enable exceptional care!

As a Rostering Coordinator, you will be a key member of one of the most critical teams within our organization. This dynamic and fast-paced teamwork environment will enable you to have a positive impact on the lives of our clients, supporting them to live as independently as possible. Our Service Delivery Rostering and Scheduling Team is the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care.

What are you expected to do?

• Assisting with handling high volume of incoming telephone and internet enquiries.
• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
• Managing system Shift notes and redirecting as per intended recipient.
• Preparing invoices and mailing out in due manner.
• Updating mandatory compliance items in due manner.
• The role is fast-paced, and it is essential you can multi-task and adapt well under pressure.

You’ll be a great fit if:

• You have at least a year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients.
• You have a proven excellent client service manner and can establish relationships and build rapport with clients, their families, carers, and referral sources while maintaining effective professional communication at all times.
• You have advanced time management and organisational skills and are highly efficient, reactive, and adaptive.
• You are a forward planner and analytical thinker with high attention to detail.
• You can thrive in a very fast-paced environment and work exceptionally well under pressure and within time restraints.
• You have problem-solving, negotiation, and conflict-resolution skills, with a willingness to learn and be coachable.
• You have the ability to develop, implement, and evaluate organisational and client-focused documentation and systems.
• You can create and promote a positive and supportive culture where all staff are valued.
• You have excellent computer literacy, including Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, PowerPoint, and Adobe.
• You are willing to work 6 days a week (Tuesday to Friday, 2:30 PM to 9:30 PM PH Time; Saturday and Sunday, 6:00 AM to 3:00 PM PH Time), with a 1-hour meal break per shift and Monday as your rest day.

We will be absolutely thrilled if you also have the following:

• Knowledge of the private pay aged care industry/issues or Community In-Home Care is desirable.
• Previous experience in Aged Care or a related discipline is desirable.
• Previous experience in an office management capacity is essential.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—its how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We priorities fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process

• You’ll go through 2-3 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 2-3 weeks, but we’ll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. Well keep you updated every step of the way, and you're always welcome to reach out for updates anytime.
• If all goes well, well complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC, SSS, HDMF, TIN
4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.