Customer Service (Collection Account)

ShareSource Australia; Makati; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Onsite collaboration

Work-life balance

Open culture

Supportive team

Learning opportunities

Be part of a B-Corp

Job summary

Sharesource is seeking a Collections Officer to manage a high-volume portfolio of 400–500 customers, conducting 40–50 daily calls to secure payments. You will focus predominantly on proactive collections while also supporting broader Accounts Receivable tasks in a dynamic AU-facing role.

The ideal candidate has 3+ years in collections/AR, strong English, and experience with Australian clients. On-site four days in Makati/Davao and one day remote align with Australian schedule.

Qualifications

• 3+ years in Collections, AR, or credit control with hands-on portfolio management.
• Experience supporting Australian clients is highly preferred.
• Strong English communication for client interactions by phone.
• Comfort with high-volume collection calls and managing a large portfolio.

Responsibilities

• Drive collections: manage a high-volume portfolio of 400–500 customers, handling ~40–50 calls daily.
• Prioritise active collections: 80–90% focus on proactive collections with some AR tasks.
• Engage Australian clients and negotiate payment arrangements.
• Follow through on commitments with timely follow-ups and escalation when needed.
• Maintain accurate records of interactions and outcomes in the ERP system.
• Support AR activities such as cash receipts and reconciliations.

Skills

Collections experience

Accounts receivable

Credit control

Australian clients experience

ERP exposure

Tools

Microsoft Dynamics 365

ERP/accounting systems

Job description

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.
https://www.sharesource.com.au/

What are we looking for?

The project is a leading Australian fire safety provider protecting lives and assets across healthcare, data centres, education, and commercial spaces. Now we’re looking for a high-performing Collections Officer to manage high-volume account collections and build strong client relationships across an assigned portfolio of 400–500 customers. If you’re detail-driven, proactive, and thrive in a dynamic role focused heavily on active collections with room to expand into broader Accounts Receivable functions, this is your chance to grow with a company that makes a real impact every day.

What are you expected to do?

• Drive collections: Manage a high-volume portfolio of 400–500 customers, handling approximately 40–50 inbound and outbound calls daily to follow up on overdue accounts and secure timely payments.

• Prioritise active collections: Dedicate approximately 80–90% of the role to proactive collections, with the remaining time supporting general Accounts Receivable activities and reconciliation.

• Engage Australian clients: Build professional and respectful relationships with Australian customers while confidently addressing payment concerns, resolving queries, and negotiating payment arrangements.

• Follow through on commitments: Monitor promised payments, conduct timely follow-ups, and escalation overdue or complex accounts when required.

• Maintain accurate records: Document customer interactions, payment commitments, account updates, and collection outcomes accurately in the ERP system.

• Support AR activities: Process cash receipts and assist with reconciliations and other Accounts Receivable tasks as required, with opportunities to expand responsibilities over time.

You’ll be a great fit if:

• You bring at least 3 years of proven experience in Collections, Accounts Receivable, Credit Control, or a similar role, with hands‑on experience managing collection accounts. Experience supporting Australian (AU) clients is highly preferred, and you are ready to hit the ground running in a plug‑and‑play capacity.

• You have strong, clear English communication skills and can confidently engage with Australian customers over the phone in a professional and customer‑focused manner.

• You are comfortable handling high‑volume collection calls and managing a large portfolio of customer accounts efficiently and consistently.

• You are persistent, confident, and solutions‑oriented, with the ability to handle payment discussions, address customer concerns, negotiate payment arrangements, and professionally drive outstanding accounts toward resolution.

• You have experience using Microsoft Dynamics 365 (highly preferred) or similar ERP/accounting systems.

• You have a strong willingness to learn and expand into other Accounts Receivable functions, including reconciliations and related finance activities.

• You are available to work on-site for 4 days in our Makati or Davao office, and 1 day work from home following an 8:00 AM–5:00 PM Australian schedule (6:00 AM–3:00 PM PH time).

What you gain beyond the role:

• Onsite Collaboration: Thrive in a dynamic office environment where teamwork, learning, and daily collaboration keep you engaged and supported.

• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.

• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.

• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long‑term growth and projects you can truly thrive in.

• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career

• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.

• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.

• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.

• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.

• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can‑do attitude.

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What to Expect in the Process?

• You’ll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture‑fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we’ll let you know if things need to move quicker.

• Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.

• If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)

2. NBI Clearance

3. Social IDs - PHIC, SSS, HDMF, TIN

4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.