Robotics Process Automation Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 500,000 - 750,000; Full time

Job summary

QBE Group Shared Services Centre seeks an automation professional to develop and implement automation solutions, including RPA, end-user apps, and web services, with incident management support. The role partners with the Automation team to size ROI and deliver measurable benefits.

The candidate will style technical designs from business needs, lead automation initiatives, and manage multiple projects while ensuring alignment with the insurance-focused work environment.

Qualifications

• Bachelor's degree or equivalent education/work experience.
• Graduate degree in IT or Software Engineering preferred.
• Experience with automation tools and programming is advantageous.

Responsibilities

• Identify and size automation opportunities with ROI.
• Build automation solutions using RPA technologies and programming languages.
• Drive benefits through automated technologies.
• Collaborate with stakeholders to translate needs into designs.
• Implement automation within existing infrastructure.
• Develop opportunities to meet demand.
• Lead technical discussions between Automation and development teams.
• Drive innovation within the department.
• Manage multiple automation projects simultaneously.
• Be a Subject Matter Expert for automation.

Skills

Analytical Thinking

Business Process Analysis

Communication

Critical Thinking

IT Operations Management

IT Project Lifecycle

Lean Design

Managing performance

Process Development

Process Improvements

Risk Management

Robotic Process Automation

Stakeholder Management

Education

Tertiary Degree or equivalent

Graduate degree in IT or Software Engineering

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to develop and implement automation solutions using various tools to streamline processes and eliminate repetitive tasks. This includes building complex automation solutions, such as End User Developed Applications, robotics, web services, and ensuring operational support through incident management.

Responsibilities

• Work in partnership with the Automation team to identify and size automation opportunities with a positive ROI.
• Build complex automation solutions using Robotic Process Automation (RPA) technologies and other relevant programming languages.
• Drive financial and customer benefits through the implementation of automated technologies.
• Work closely with business stakeholders to understand business needs and translate them into technical designs.
• Implement fit-for-purpose automation solutions within existing infrastructure.
• Develop automated opportunities to meet business demand.
• Lead technical discussions between Automation and development teams.
• Drive innovation within the department.
• Manage multiple automation projects simultaneously.
• Be a Subject Matter Expert for automation.

Work Experience

Preferred Work Experience includes:

• Experience in Pega Robotics, UiPath, Automation Anywhere, Blue Prism, Power Automate/Apps, .NET, Python, VBA, SharePoint Development, SQL, relational databases, and application development.
• Professional experience in programming, including scripting/coding.
• Involvement in multiple automation initiatives delivering tangible benefits.
• Experience in the financial services industry, preferably in insurance.
• Work experience in a consulting or shared services environment.
• Exposure to previous automation tools.
• Experience within an insurance background.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Graduate degree in IT or Software Engineering.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel frequency

Infrequent (approximately 1-4 trips annually)

Physical demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design, Managing performance, Process Development (PD), Process Improvements, Risk Management, Robotic Process Automation, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.