Retail Store Supervisor - Customer Experience & Sales Lead

Whiteplane, Inc.; Cebu City; On-site; PHP 156,000 - 268,000; Full time

Job summary

Whiteplane, Inc. at Ayala Center Cebu is seeking a dynamic Retail Sales Associate to deliver outstanding customer service, drive sales, and maintain accurate inventory.

You will engage customers, recommend products, and ensure shipments are received and stock is organized according to brand standards. The role requires strong communication, a customer-oriented mindset, and flexibility to work shifts, including weekends and holidays.

Qualifications

• High School diploma or equivalent; a bachelor’s degree is an advantage.
• 6 months to 1 year in retail sales or customer service.
• Experience supervising a team is preferred.
• Strong communication and interpersonal skills are essential.
• Customer-oriented with a positive attitude and sales passion.
• Willing to work shifting schedules, weekends, and holidays.
• Physically able to stand for long periods and handle inventory tasks.
• Experience in premium retail, consumer electronics, or lifestyle brands is a plus.

Responsibilities

• Greet customers and provide exceptional service by helping with product inquiries and recommendations.
• Meet individual and store sales targets through effective selling techniques.
• Maintain accurate inventory by replenishing stock and reporting discrepancies.
• Ensure products are properly displayed according to brand guidelines.
• Keep selling area clean, organized, and presentable at all times.
• Process sales transactions accurately using the POS system.
• Assist in receiving deliveries, stock transfers, and inventory counts.
• Build product knowledge to explain features, benefits, and promotions.
• Address customer concerns professionally and escalate issues when necessary.
• Comply with company policies, procedures, and store standards.

Skills

Communication skills

Team supervision

Customer orientation

Sales-driven

Interpersonal skills

Education

High School graduate

Bachelor’s degree (advantage)

Tools

POS system

Job description

Whiteplane, Inc. at Ayala Center Cebu is seeking a dynamic Retail Sales Associate to deliver outstanding customer service, drive sales, and maintain accurate inventory.

You will engage customers, recommend products, and ensure shipments are received and stock is organized according to brand standards. The role requires strong communication, a customer-oriented mindset, and flexibility to work shifts, including weekends and holidays.