Retail Store Leader: Drive Sales & Customer Excellence

Viventis Search Asia; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

RT STORE HEAD is seeking an experienced Store Head to lead retail operations in Metro Manila. The role focuses on driving lead generation, guiding quotations, and closing sales while ensuring outstanding customer service.

You will oversee team performance, training needs, store facilities, and cross-functional collaboration to meet sales and service targets. Strong leadership and communication are essential.

Qualifications

• Proven leadership experience in retail or store operations.
• Direct experience with lead generation, quotations, and sales in a retail or specialist setting.
• Strong conflict-resolution and customer-service orientation.
• Detail-oriented while enforcing company policies and standards.
• Excellent communication and teamwork across functions.

Responsibilities

• Monitor and ensure lead generation and quotation activities align with standards and targets.
• Provide hands-on sales support by assisting Wood Specialists in presenting products, addressing customer needs, and closing sales opportunities.
• Ensure consistent, high-quality customer experiences and timely resolution of concerns and complaints.
• Identify and address employee performance, training needs, and development through coaching and retention initiatives.
• Maintain store facilities, displays, and customer amenities to meet established standards and store policies.
• Maintain accurate documentation of store activities, incidents, and customer issues; prepare management reports.
• Monitor product availability and showroom readiness to serve customers efficiently.
• Track store and personnel performance against targets and take corrective actions when needed.
• Coordinate with Sales, Operations, Marketing, and Technical teams for smooth store operations.

Skills

Leadership

Sales Acumen

Customer Service

Interpersonal Skills

Communication

Job description

RT STORE HEAD is seeking an experienced Store Head to lead retail operations in Metro Manila. The role focuses on driving lead generation, guiding quotations, and closing sales while ensuring outstanding customer service.

You will oversee team performance, training needs, store facilities, and cross-functional collaboration to meet sales and service targets. Strong leadership and communication are essential.