Retail Sales Associate

FC Home Center; Cavite City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A retail company in Cavite City, Philippines, seeks a candidate to assist customers in identifying their purchasing needs and provide product information. Responsibilities include guiding customers to products, overseeing pricing accuracy, managing after sales services, and collaborating with sales managers to meet targets. The role demands excellent customer service skills and proactive sales strategies to enhance profitability. Candidates must be knowledgeable about the store's offerings and ensure a clean shopping environment.

Responsibilities

• Converse with customers to identify their purchasing requirement and assist in locating desired items.
• Provide customers with essential product information and demonstrations.
• Direct customers to appropriate aisles or store sections.

Job description

Responsibilities

• Converse with customers to identify their purchasing requirement and assist in locating desired items.
• Provide customers with essential product information, as well as offer them a demonstration of product features.
• Direct or escort customers to appropriate aisles or store sections where they can find choice products.
• Provide solutions or replies to address customers’ problems or inquires.
• Oversee the tagging of products to ensure correct prices are reflected.
• Provide customers with after sales services and warranty agreements.
• Monitor displayed products to facilitate replenishment of emptying shelves.
• Oversee the upkeep, maintenance and general cleanliness of a store and it’s premises.
• Collect cash payments and process credit card transactions for the purchase of goods.
• Evaluate stock inventory to determine the need for new shipments or product order.
• Receive new shipments and ensure proper storage of excess stock.
• Handle cases of product return, refund or exchange.
• Maintain an up-to-date knowledge of store products and services in order to effectively conduct sales.
• Upsell and cross sell in order to increase sales and maximize company profits.
• Keep a watchful eye for shoplifters and pilferers to minimize risk of theft.
• Work closely with retail sales managers to ensure sales targets are achieved.