Retail Sales Assistant

M&G Prime Management Services Inc.; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

M&G Prime Management Services Inc. in Makati is seeking a customer-focused Associate. In this role you will greet customers, guide them to products, and explain features to help them make informed choices.

You will also handle transactions, process returns or exchanges, and elevate customer concerns to management. A solid grasp of product knowledge and a proactive approach to suggestive selling will help drive sales and customer satisfaction.

Qualifications

• Customer interaction with clients in a retail setting.
• Ability to explain product features and benefits clearly.

Responsibilities

• Greet customers and assist them in finding products.
• Provide information about products and answer questions.
• Practice suggestive selling to increase sales.
• Handle customer purchases and returns/exchanges accurately.
• Elevate customer issues to management for resolution.

Skills

Customer service

Product knowledge

Suggestive selling

POS transactions

Job description

Core responsibilities

• Customer interaction: Greet customers and assist them in finding products by leading them to the right aisles or shelves.
• Product knowledge: Provide information about products, explain features and benefits, and answer customer questions.
• Sales and suggestive selling: Actively practice suggestive selling to increase sales.
• Transaction processing: Handle customer purchases and, if applicable, returns or exchanges accurately.
• Issue resolution: Elevate customer complaints and issues to management for professional handling.