Retail Operations Manager

Jobstreet Philippines; Manila; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company in Manila is seeking a Retail Operations Manager to oversee store operations and drive customer service excellence. The ideal candidate will have 10-15 years of experience, a degree in business, and proven leadership abilities. This role includes managing schedules, training staff, and analyzing sales data to enhance performance. Must reside in Manila or be willing to be assigned in the area.

Qualifications

• 10-15 years’ experience as a retail operations manager or similar role.
• Knowledge of merchandising and retail operations is essential.
• Proactive with effective communication and interpersonal skills.

Responsibilities

• Oversee daily store operations and ensure customer service standards.
• Manage retail operations team and conduct performance reviews.
• Analyze sales figures and coordinate with merchandising for optimal store layout.

Skills

Leadership

Organizational Skills

Analytical Mindset

Communication Skills

Interpersonal Skills

Results-Driven

Education

Bachelor’s degree in Business or related field

Job description

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.

2. Overseeing the opening and closing procedures of the store.

3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.

4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.

5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.

6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.

7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.

8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.

9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.

10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.

11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.

12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.

13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor’s degree in any Business courses, or any related field.

• Proven 10 - 15 years of experience as an retail operations manager or in a similar managerial role.

• Working knowledge of SM and other Department Store consignment processes and Boutique operations.

• Excellent leadership and organizational abilities.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Effective communication and interpersonal skills.

• Ability to work in a fast-paced and dynamic retail environment.

• Proactive and results-driven with a focus on continuous improvement.

• Strong understanding of retail operations, merchandising, and customer service principles.

• Knowledge of inventory management and logistics, a plus.

• Organizational skills and the flexibility to jump from priority to priority.

• Interpersonal skills to communicate with executives and staff employees.

• No problem with field works and provincial travels.

• Must be residing in Manila or willing to be assigned in this area.

• Can start immediately