Retail Experience Associate

Focus Global Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance-based incentives

Travel opportunities

Dynamic team environment

Job summary

Focus Global Inc. is looking for a Retail Experience Associate to represent its premium home and lifestyle brands including KitchenAid, Tempur, and Philips. In this role, you'll create exceptional customer experiences, achieve sales targets, and maintain store presentation.

The position is open to fresh graduates and experienced individuals, offering opportunities for growth in a customer-focused environment. You'll receive performance-based incentives and gain valuable experience with globally recognized brands.

Qualifications

• Fresh graduates and experienced team members are welcome.
• Prior experience in retail or customer service is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Achieve sales goals and enhance customer satisfaction.
• Deliver exceptional retail experiences and assess customer needs.
• Maintain visual merchandising and store orderliness.
• Expand knowledge of Focus Global products through training.

Skills

Strong customer service

Attention to detail

Interpersonal skills

Google Suite familiarity

Results-driven

Education

High school diploma or equivalent

Job description

Retail Experience Associate | KitchenAid, Tempur, Philips & Leading Global Brands

About the Role

As a Retail Experience Associate, you'll be the face of Focus Global's portfolio of premium home and lifestyle brands, including KitchenAid, Instant Pot, Tempur, Coleman, Philips Personal Care, BruMate. Based in our mall stores, you'll create exceptional customer experiences, provide expert product recommendations, and help customers find solutions that enhance their homes, wellness, and lifestyles.

Whether you're a fresh graduate looking to start a career in retail or an experienced sales professional, this role offers the opportunity to work with globally recognized brands, earn performance-based incentives, and grow in a dynamic and customer-focused environment.

Key Responsibilities

• Sales achievement: Meet or exceed sales goals and customer satisfaction objectives by helping build productive workflows within the team and taking ownership of the overall store performance
• Consumer experience: Deliver an exceptional retail store experience by assessing consumers’ perceptions and challenges, providing expert guidance on products and solutions that fit their needs, and processing accurate sales transactions
• Product expertise: Have a thorough understanding of Focus Global’s products and how to utilize them to their best potential
• Merchandise presentation: Maintain excellent and engaging visual merchandising and keep store orderliness up to company standards
• Industry knowledge: Become a champion for premium home solutions, continuously expanding your knowledge of Focus Global’s products and services through various training and development programs

What We're Looking For

• Location & Hours: Based in our mall branches and following mall hours (Shangri-La Plaza Mall, Greenbelt Mall, Power Plant Mall Makati, S'Maison, Robinson's Magnolia, Vertis North, Festival Mall, SM Megamall)
• Ability to work a flexible schedule, including weekends and holidays
• Education Background: Fresh graduates and experienced team members are welcome to apply! Prior experience in retail, customer service, or any related field is a plus
• Familiar with Google Suite
• Results-driven and attentive to detail and accuracy
• Possess excellent interpersonal skills and inspire customers to take action
• Can wear multiple hats, prioritize tasks, and collaborate efficiently
• Enthusiastic about learning and sharing ideas (we believe in radical candor - everyone is empowered to speak their mind and constantly share feedback!)
• Interested in working with world-class brands that are international leaders in the innovation and marketing of home furnishing products!

What's in it for you?

• Gain hands‑on experience selling and promoting internationally recognized brands across home, kitchen, sleep, personal care, and lifestyle categories. You'll develop expertise in products from brands such as Tempur, KitchenAid, Instant Pot, Philips Personal Care, Coleman, and BruMate while helping customers discover solutions that elevate their daily lives.
• Apart from basic salary and commissions, you'll have the opportunity to get more performance-based incentives like travel trips abroad and cash incentives for team target achievement and individual milestone achievement.
• Be part of a fun and dynamic team