Restaurant Manager - Sto. Tomas

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Batangas City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading restaurant chain is seeking a Restaurant Manager to oversee operations in Batangas City. The successful candidate will lead the team, maintain service standards, and implement marketing programs to boost customer loyalty. Ideal applicants should have relevant degrees and managerial experience in the food and beverage sector.

Qualifications

• Bachelor's/College Degree in a relevant field.
• Experience as a Shift Manager or Store Supervisor preferred.
• Background in food and beverage operations.

Responsibilities

• Manage restaurant operations and team performance during shifts.
• Implement sales and marketing strategies to boost patronage.
• Ensure a high standard of cleanliness and service quality.

Skills

Leadership

Customer Service

Team Management

Education

Bachelor's/College Degree in Food & Beverage Services Management

Hospitality/Tourism/Hotel Management

Business Studies/Administration/Management

Marketing

Job description

As Restaurant Manager, you will be responsible for the following duties:

QSCH Management:

• Manage opening and mid-shift procedures, ensuring the proper execution of the QSCH Restaurant Checklist (QRC).
• Lead the store team to ensure the store is fully prepared and ready for each shift.
• Oversee the floor during peak hours to deliver excellent service and hospitality, maintaining a positive and energetic environment.
• Ensure cleanliness and organization of the restaurant, including dining area, restrooms, kitchen, and exterior, as well as the proper functioning of all equipment.
• Engage with guests to provide a memorable dining experience, aiming to meet and exceed service standards.
• Resolve guest concerns or complaints professionally and promptly.
• Manage closing procedures to facilitate smooth setup for the next day.
• Lead the restaurant operations during shifts to maintain high standards.
• Create a work environment that motivates and builds positive relationships among team members.

Sales Building:

• Implement local marketing programs to increase trial and encourage repeat visits.
• Build positive relationships to foster guest loyalty and develop programs that reward frequent patrons.
• Encourage guests to bring friends and family to increase patronage.

People Management:

• Hold regular team meetings to review operations, set action plans, recognize performers, and communicate relevant updates.
• As the Manager on Duty (MOD), recognize and reward employee performance.

Key Management System:

• Administer key management systems to influence sales, profit, QSCH, and team development.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing, or equivalent.
• Preferably with experience as a Shift Manager or Store Supervisor in the food and beverage industry.
• Must have experience in various restaurant operations.