Reservation Consultant - Telemarketing

Travel + Leisure Co.; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading vacation ownership company in the Philippines is seeking enthusiastic individuals to join their team in a sales role. Candidates will be responsible for making calls to promote travel packages and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for customer service, working within a supportive team culture to create memorable experiences for clients.

Qualifications

• Strong sales background with a focus on customer service.
• Ability to communicate effectively with clients.
• Experience in outbound and inbound calling.
• Strong organizational skills and attention to detail.

Responsibilities

• Make outbound/inbound calls to promote packages.
• Convert purchased certificates into bookings.
• Search for accommodation availability online.
• Provide quality customer service to clients.

Skills

Customer service

Sales

Communication

Time management

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Responsibilities

• Making Outbound / Inbound calls promoting and selling our packages.
• Call clients who have purchased outbound certificate to convert to a booking
• Search for accommodation availability online and Set tour presentation details
• Ensure cancellation and amendment policies are adhered to
• Responsible for following all Accor Vacation Club Policies and Procedures as set by Management
• Ensure cancellation and amendment policies are adhered to
• Actively promote special packages for seasonal campaigns
• Maximize every opportunity including email, social media, online and telephone enquiries.
• Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor/Manager.
• Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom.
• Responsible for providing quality customer service to our potential clients.
• Display a Count on Me! Service to all internal and external parties.
• Responsible for coming to work in a timely manner, according to work schedule.
• Responsible for being courteous and respectful to co-workers.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Any other duties as may be reasonably requested by management

Company Culture

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.