Requisition Posting Title Front End Escalation

Ventra Health, Inc.; Philippines; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health, Inc. is seeking a Chart Research Escalation Specialist to review medical records for indexing, act as SME for the Chart Research Department, and assist with escalated inquiries.

The role supports training, quality assessments, and coaching while ensuring complete records in EMR systems such as Cerner, Meditech, Epic, and PICIS. Strong knowledge of medical terminology and health information, plus proficiency in Outlook, Word, and Excel, are required.

Qualifications

• High School Diploma or GED required.
• At least six months of experience handling patient health information.
• Experience with EMR systems and medical records workflows preferred.
• Knowledge of healthcare regulations and privacy standards helpful.

Responsibilities

• Review medical records to ensure complete documentation for indexing.
• Serve as SME for Chart Research Department and assist with escalated questions.
• Document processes and support training for new staff.
• Assist with quality assessments and coaching of team members.
• Ensure records are complete in EMR and properly indexed.

Skills

Medical terminology

EMR systems

Attention to detail

Communication

Organizational skills

Time management

Microsoft Office

Legal health information knowledge

Education

High School Diploma or GED

Tools

Cerner

Meditech

Epic

PICIS

Outlook

Excel (Pivot tables)

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• Chart Research Escalation Specialist is responsible for reviewing medical records for the necessary documents for proper indexing

Essential Functions and Tasks

• Serves as Subject Matter Expert (SME) for Chart Research Department. Assists with answering questions from team
• Handles escalated issues from team
• Documents work processes as required. Supports the training team with continuing education for new and tenured associates
• Assists with quality assessments
• Provides coaching to team members as needed
• Ensure medical records are complete within the electronic medical records system by identifying and obtaining any missing chart information including signatures from physicians and other pertinent personnel
• Conducts Review of Systems (ROS), Exam, HPI, and MD Notes
• Retrieves existing medical records from Electronic Medical Records (EMR) system
• Scans and inputs documents
• Verifies that information is indexed appropriately
• Pulls down medical records through Automate Tasks
• Monitors the performance of the Automate Tasks
• Logs into hospital systems and downloads registration logs and demographic data
• Create new entries and sub files as needed with correct medical record number
• Performs special projects and other duties as assigned

Education and Experience Requirements

• High School Diploma or GED
• At least six (6) months of experience in handing patient health information and/or medical records

Knowledge, Skills, and Abilities

• Working knowledge of medical terminology, anatomy and physiology, legal aspects of health information
• Working knowledge of department roles and responsibilities
• Knowledge of Electronic Medical Records (EMRs) such as Cerner, Meditech, Epic, PICIS
• Strong critical thinking skills
• Strong organizational skills
• Strong time management skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.

• Understand and comply with company policies and procedures.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.