Product Technical Support Analyst II

FIS; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

Job summary

A leading financial services firm in Metro Manila is looking for an experienced IT Support professional to provide 24/7 on-call support for production systems. The role includes developing scripts, interfacing with internal stakeholders, and ensuring compliance with SOX regulations. Ideal candidates will have prior banking experience, strong analytical and problem-solving skills, and the ability to work independently in a fast-paced environment. Opportunities for professional growth and competitive salary offered.

Qualifications

• Prior US banking or finance related experience, preferably in personal or mobile banking.
• Experience in Teller Deposits and Lending roles is preferred.
• Ability to juggle multiple priorities effectively.

Responsibilities

• Provides 24 x 7 on-call support for production-related systems.
• Develops and executes scripts and test plans for system modifications.
• Interfaces with internal clients and vendors to resolve issues.

Skills

Customer service orientation

Strong analytical skills

Organizational and time management skills

Self-starter

Good communication skills

Problem-solving skills

Education

Bachelor of Business Administration

Tools

ServiceNow (SNOW)

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Position Type

Full time

What You Will Be Doing

• Provides 24 x 7 on-call support for all assigned production-related systems
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary
• Assists in documenting current policies and procedures
• Represents team on cross-functional teams for production, support and development activities
• Performs specialty production processing
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations
• Performs monthly and quarterly SOX testing
• Interacts with internal departments to deliver solutions
• Interprets and presents data and conclusions to management as needed
• Improve methodologies used in the job
• Other related duties assigned as needed

What You Bring

• Prior US banking or finance related experience; personal banking or mobile banking experience preferred
• Experience in Teller Deposits and Lending roles and applications
• Customer service oriented; advocates on behalf of our clients
• Strong analytical skills
• Organizational and time management skills required (ability to juggle multiple priorities at a time)
• Self-starter with proven ability to work independently
• Good oral and written communication skills
• Strong problem-solving skills
• Previous experience using SNOW (ServiceNow) is desirable

What We Offer You

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.