Representative, Cruise

Royal Caribbean Group; Pasay; On-site; USD 20,000 - 30,000; Full time

Job summary

Join the Reservations/Key Accounts Team at a leading cruise company as a Representative, Cruise. You will assist customers with bookings, manage existing reservations, and ensure compliance with industry standards. This full-time role promises excellent career development opportunities and a chance to explore the world. If you have a strong customer service background and are detail-oriented, we want to hear from you!

Benefits

Competitive compensation and benefits

Career development opportunities

Qualifications

• Minimum six months of customer service experience.
• Proficient in data entry at 35 wpm.
• Detail-oriented with ability to work in a fast-paced environment.

Responsibilities

• Handle inbound sales and service calls from customers.
• Manage existing reservations, including modifications and payments.
• Research and resolve customer issues while adhering to quality standards.

Skills

Customer service

Communication

Data entry

Sales aptitude

Problem-solving

Education

High School Diploma

Associate degree

Job description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team at Royal Caribbean Group. We offer a competitive compensation and benefits package, along with excellent career development opportunities that enable you to explore the world.

As a leader in the vacation industry with brands like Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, we are dedicated to creating unforgettable vacations for our guests.

Our Reservations/Key Accounts Team has an exciting full-time opportunity for a Representative, Cruise, reporting to the Manager, Trade Support and Service.

Position Summary

Under the supervision of a Reservations Supervisor, you will handle inbound sales and service calls from Travel Partners and/or guests. Your role involves assisting customers with pricing, availability, and servicing existing reservations, ensuring compliance with protocols and quality standards. Flexibility in scheduling, including shifts, breaks, and lunches, is required as per business needs.

Essential Duties And Responsibilities

• Respond to inbound calls with a friendly demeanor, providing product information, quotes, and securing bookings.
• Manage existing bookings, including modifications, payments, and guest preferences.
• Accurately enter reservation data into systems and maintain transaction histories.
• Research and resolve issues, escalating non-routine matters appropriately.
• Adhere to industry and company protocols, including quality assurance standards.
• Participate in training and special projects as assigned.
• Perform additional duties as required.

Qualifications, Knowledge And Skills

• High School Diploma required; associate degree preferred.
• At least six months of customer service experience.
• Proficient in data entry at 35 wpm, with excellent communication skills.
• Detail-oriented and capable of working in a fast-paced environment.
• Decision-making skills within established guidelines.
• Sales aptitude to meet customer needs.
• Basic math skills and understanding of promotions, accounting, and payments.
• Ability to learn and use multiple internal systems and web resources.
• Compliance with internal policies and standards.