Reporting Analyst

IntouchCX; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer experience solutions provider seeks a Reporting Analyst in Cebu City. The role involves real-time reporting and diagnosing trends, generating KPI reports, and ensuring data accuracy. Candidates should have a high school diploma, supervisory experience, and advanced skills in MS Excel and analysis. Flexibility is required as evenings and weekends may be necessary.

Qualifications

• Experience in leadership and supervisory roles.
• Advanced knowledge of spreadsheets including formulas and pivot tables.
• Flexibility to adapt to various software programs.

Responsibilities

• Responsible for real-time reporting on KPIs.
• Generate weekly and daily KPI reports.
• Ensure employee data accuracy.

Skills

Problem solving

Data entry accuracy

Analytical skills

Communication skills

MS Excel

Adaptability

Education

High School Diploma or equivalent

Tools

MS Word

Google Docs

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed