Rep II, Customer Service Ops-Voice

Cardinal Health; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

Cardinal Health is seeking candidates for a Customer Service Operations role in the Philippines. The position focuses on contract administration, order placement, and problem resolution as a liaison for customers.

Candidates with 1–3 years of experience and various educational backgrounds are encouraged to apply; Cardinal Health values diversity and equal opportunity in the workplace.

Qualifications

• 1–3 years of experience preferred in customer service or related fields.
• Experience with contract administration, orders, or problem resolution is a plus.
• Basic understanding of company policies and procedures.

Responsibilities

• Handle routine customer inquiries and order status requests.
• Adhere to established policies and procedures for standard tasks.
• Consult supervisor on complex or unusual problems.
• Refer to past practices for guidance and ensure accurate documentation.
• Collaborate with team to resolve issues and improve service quality.

Education

Senior High School graduates (with exp)

Local 2nd year college

Bachelor’s degree holders

Job description

What Customer Service Operations Contributes To Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to order placement, order status, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• 1-3 years of experience, preferred
• Minimum educational attainment:
• Senior High School graduates (with exp)
• Those who completed at least 2nd year college
• Bachelor’s degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.