Rep Client Service

Empower Finance; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Empower Finance, a dynamic financial services firm in the Philippines, is hiring a Client Service Representative to support existing customers on the Automatic Rollover IRA. You will handle inbound calls and assist with account needs, delivering friendly, accurate service.

The role emphasizes strong communication, problem solving, and the ability to navigate multiple systems while maintaining high customer satisfaction and compliance with financial market knowledge.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication and active listening abilities.
• Cheerful demeanor in a fast-paced call center.
• Ability to use multiple technology platforms simultaneously.

Responsibilities

• Engage with customers via inbound calls, respond to inquiries, and process requests
• Deliver professional service with a pleasant phone demeanor and strong communication skills
• Manage a wide array of service requests including account maintenance and withdrawal requests
• Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
• Create a positive service experience by confidently navigating problems and finding solutions independently
• Navigate between multiple systems, internal modes of communication and resources while engaging in client calls
• Achieve and maintain high levels of customer satisfaction and performance metrics

Skills

Customer service

Communication skills

Active listening

Multitasking

Tech platforms

Tools

CRM software

Multi-system navigation

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Client Service Representative handles inbound calls from existing Empower customers. The primary goal is to support callers with all aspects of their account needs on the Automatic Rollover IRA. Well qualified candidates will have a strong focus on customer service with a firm understanding of current financial markets and retirement account operations.

What you will do

• Engage with customers via inbound calls, respond to their inquiries, and process requests
• Deliver professional service with a pleasant phone demeanor and strong communication skills
• Manage a wide array of service requests including account maintenance and withdrawal requests
• Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
• Create a positive service experience by confidently navigating problems and finding solutions independently
• Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls
• Achieve and maintain a high level of customer satisfaction and performance metrics

What you will bring

• Preferred 1+ years customer service experience
• Demonstrated enthusiasm for providing quality service in a professional environment
• Ability to work in a fast paced, client-driven call center with a cheerful demeanor
• Strong active listening and verbal communication skills to support our diverse customer base
• Ability to use, navigate, troubleshoot and operate multiple technology platforms simultaneously

What will set you apart

• Financial industry experience preferred

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.