Remote SOC Analyst - Graveyard Shift & Security Monitoring

DysrupIT Pty; Philippines; Remote; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

HMO coverage

Fully remote work

Career growth

Professional environment

Job summary

DysrupIT Pty is seeking a SOC Analyst to join our client’s Security Operations Center as part of a Managed Security Services team. This is a customer-facing role that combines support and security monitoring.

You will be the first point of contact for customers, handle and track support tickets through to resolution, monitor and triage security alerts, and escalate issues to Lead Analysts and Engineering when needed.

Qualifications

• Excellent written and spoken English.
• College degree or equivalent work experience.
• 5+ years of IT helpdesk/service desk experience.
• At least 2 years of hands-on cybersecurity experience.
• Hands-on experience with security tools such as CrowdStrike or SIEM.
• Basic knowledge of log collection, network traffic, malware or incident response.
• Experience with ticketing systems (e.g., ServiceNow, Remedy, ConnectWise, Zendesk).
• Strong troubleshooting across Windows, networking and common business apps.
• Good understanding of TCP/IP, DNS, firewalls, VPNs.
• Graveyard shift availability and on-call flexibility.

Responsibilities

• Act as the first point of contact for SOC customers, handling requests through resolution.
• Provide Tier 1 triage and remote support following runbooks.
• Log, update and manage tickets in the ticketing system and keep customers informed.
• Support appliance health checks, basic configuration and routine maintenance.
• Help onboard new Managed Security Services clients as needed.
• Monitor and analyse security alerts and logs to spot suspicious activity.
• Escalate incidents to Lead Analysts or Engineering with clear notes.
• Support incident response activities under direction of senior analysts.

Skills

English proficiency

IT helpdesk experience

Cybersecurity experience

Security tools familiarity

Ticketing systems

Networking knowledge

Customer service

Troubleshooting

Time management

Documentation

Education

College degree or equivalent

Tools

CrowdStrike

SIEM

Job description

DysrupIT Pty is seeking a SOC Analyst to join our client’s Security Operations Center as part of a Managed Security Services team. This is a customer-facing role that combines support and security monitoring.

You will be the first point of contact for customers, handle and track support tickets through to resolution, monitor and triage security alerts, and escalate issues to Lead Analysts and Engineering when needed.