Remote Senior Title Operations Lead

Dono AI; Philippines; A distancia; PHP 4.411.000 - 6.301.000; Jornada completa

Descripción de la vacante

Dono AI is hiring a remote Senior Title Specialist to own client orders from intake to delivery and to be the client's day-to-day contact. Dono AI is an AI-powered title search and commitment production platform serving US title agencies, underwriters, and law firms across 11 states.

The role reports to the Production Manager and requires coordinating with the production floor, handling client inquiries, tracking orders, and escalating issues with full context.

Formación

• 5+ years in US title: processor, examiner, closer, or transaction coordinator.
• Fluent, clear written English for US client communication.
• Proficient with spreadsheets and identifying fee discrepancies or duplicate orders.
• Available to work US Eastern business hours.
• Experience in title search and title exam.
• Experience on multiple title production platforms and client systems.
• Experience across search, exam, typing, and tax processes.
• Strong title problem solving to resolve client escalations.

Responsabilidades

• Own end-to-end orders from intake to delivery and manage the exception queue.
• Coordinate with production floor to keep orders moving.
• Escalate title judgments to the Production Manager with full context.
• Run client support during US hours, handle ETAs and revisions.
• Log escalations and maintain client-facing SOPs and history.
• Prepare weekly client health updates for leadership.

Conocimientos

US title experience

Fluent English

Spreadsheet literacy

US Eastern hours

Title search & exam

Multi-platform experience

Cross-functional experience

Root cause analysis

Herramientas

Qualia

Stripe

Shared inbox tools

Descripción del empleo

Dono AI is hiring a remote Senior Title Specialist to own client orders from intake to delivery and to be the client's day-to-day contact. Dono AI is an AI-powered title search and commitment production platform serving US title agencies, underwriters, and law firms across 11 states.

The role reports to the Production Manager and requires coordinating with the production floor, handling client inquiries, tracking orders, and escalating issues with full context.