Senior Customer Advocate - Drive Delight & Solutions

Boldr; Merida; Presencial; PHP 240.000 - 420.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Customer Advocate to engage with customers, address inquiries, and resolve complaints regarding client products and services. You will work with internal and external teams to ensure timely, professional customer service and satisfaction.

Ideal candidates have 2–3 years of customer service experience, strong communication skills, and a Bachelor’s degree. The role supports US business hours and may require schedule flexibility.

Formación

• Bachelor’s degree in any field.
• 2–3 years of customer service experience in email, phone, or chat.
• Strong reading, verbal and written communication skills.
• Experience with CRM is a plus.

Responsabilidades

• Interact with customers to provide and process accurate information with empathy and professionalism.
• Conduct customer consultation calls, troubleshoot, escalate when needed, and investigate issues.
• Track problems and ensure proper prioritization, documentation, and resolution.
• Escalate issues in a timely manner to meet expectations.
• Identify opportunities for process improvements and efficiencies.
• Deliver service excellence and maximize customer satisfaction.
• Collaborate with external teams to stay updated on product and service knowledge.

Conocimientos

Curious

Analytical thinker

Attention to detail

Customer satisfaction focus

Oral and written communication

Educación

Bachelor’s degree

Herramientas

CRM

Descripción del empleo

Boldr is seeking a Senior Customer Advocate to engage with customers, address inquiries, and resolve complaints regarding client products and services. You will work with internal and external teams to ensure timely, professional customer service and satisfaction.

Ideal candidates have 2–3 years of customer service experience, strong communication skills, and a Bachelor’s degree. The role supports US business hours and may require schedule flexibility.