Remote Fraud & Compliance Operations Analyst

PayMitto; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

PayMitto, LLC is hiring a remote Operations Analyst to join Fraud, Compliance, and Client Support, performing triage of alerts, sanctions checks, and Tier 1 support.

You will be trained across three front-line functions and deployed where needed, with occasional in-person NCR meetings, and laptop provided.

The role requires English proficiency, 2+ years in financial crimes or payments operations, and comfort with AI tools to improve workflows.

Qualifications

• Professional working proficiency in English, written and spoken.
• 2+ years of experience in financial crimes, fraud, BSA/AML, sanctions, or payments/support operations.
• Working knowledge of fraud typologies (AFT, ATO), OFAC sanctions screening, and BSA/AML requirements.
• Comfort using AI tools like Claude and understanding how AI agents can support operational workflows.
• Strong decision making, pattern recognition, and documentation skills.
• Solid customer service instincts and clear communication.
• Proficiency with Microsoft Office and modern web based tools (Zendesk experience a plus).

Responsibilities

• Triage and investigate fraud alerts (AFT, ATO, and related loss prevention patterns).
• Decision sanctions screening (SLS) and BSA/AML transaction monitoring (TM) alerts within our fraud and compliance platform.
• Document investigations, including fraud cases, SLS hits, and TM alerts, keeping records audit ready for UAR or law enforcement reporting.
• Handle Tier 1 client and partner support across email and Zendesk.
• Support Requests for Information (RFIs) and coordinate across fraud, compliance, and operations teams.
• Identify gaps and tuning opportunities in fraud, screening, and monitoring tools.
• Help build and maintain AI agents that support fraud, compliance, and support workflows.
• Flex across fraud, compliance, and support work as volumes shift.

Skills

English proficiency

Experience

Fraud knowledge

OFAC screening

AI tools familiarity

Decision making

Customer service

MS Office / Zendesk

Tools

Zendesk

Microsoft Office

Job description

PayMitto, LLC is hiring a remote Operations Analyst to join Fraud, Compliance, and Client Support, performing triage of alerts, sanctions checks, and Tier 1 support.

You will be trained across three front-line functions and deployed where needed, with occasional in-person NCR meetings, and laptop provided.

The role requires English proficiency, 2+ years in financial crimes or payments operations, and comfort with AI tools to improve workflows.