Remote Credit Reporting & Consumer Enquiries Specialist

AIPI Acquire Intelligence Philippines Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Acquire Intelligence is an award-winning global outsourcer with 10,000 staff and 16 years of experience delivering intelligent contact center and back-office services for clients worldwide.

We seek customer service professionals who excel in fast-paced environments, communicate clearly, protect privacy, and resolve consumer issues efficiently. Join our Manila-based team or work from home where permitted, with strong career development programs and competitive compensation.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong understanding of privacy legislation and industry regulations (desired).
• Excellent verbal and written communication skills for email and phone inquiries.
• Demonstrated problem-solving and analytical skills for resolving consumer issues.
• Experience in processing consumer reports, amendments, and liaising with third-party agencies.

Responsibilities

• Manage day-to-day case and call management for consumer enquiries, aiming for first-time resolution and regulatory compliance.
• Educate consumers on relevant legislation, Bureau updates, and report-related processes.
• Support internal and external stakeholders with strong service delivery and relationship management.
• Perform administrative tasks including processing consumer report requests, amendments, and liaising with third-party agencies.

Skills

Customer service

Communication

Privacy awareness

Problem solving

Administrative tasks

Job description

Acquire Intelligence is an award-winning global outsourcer with 10,000 staff and 16 years of experience delivering intelligent contact center and back-office services for clients worldwide.

We seek customer service professionals who excel in fast-paced environments, communicate clearly, protect privacy, and resolve consumer issues efficiently. Join our Manila-based team or work from home where permitted, with strong career development programs and competitive compensation.