Remote Complaints Specialist – Banking, Growth & Impact

Emapta; Metro Manila; À distance; PHP 2 483 000 - 3 477 000; Plein temps

Avantages offerts par ce poste

Remote work

HMO coverage

Salary advances

WFH arrangement

Annual leave 20 days

Résumé du poste

Emapta Philippines is recruiting a Complaints Specialist to support a UK digital bank. You will investigate complaints, ensure fair resolutions, and bolster customer trust while gaining international exposure and remote flexibility.

You will work in a permanent WFH setup with UK-friendly hours, 1-3 years of experience, and strong regulatory knowledge (TCF, DISP). The role offers competitive salary, benefits, and opportunities for career growth.

Qualifications

• 1-3 years hands-on experience handling complaints in banking or financial services
• Knowledge of UK complaint-handling requirements (TCF, DISP)
• Strong attention to detail and analytical skills
• Excellent written and verbal communication, empathetic customer correspondence
• Ability to work independently and collaborate across teams
• Strong time-management and ability to meet deadlines

Responsabilités

• Manage complaints from receipt to resolution with thorough investigations
• Collaborate with Customer Operations to support vulnerable customers
• Prepare MI and analyze trends to identify recurring issues
• Recommend process improvements based on findings
• Advise departments on best practices and regulatory requirements
• Meet deadlines while maintaining high service standards

Connaissances

Complaint Handling

Banking Experience

Regulatory Knowledge

Communication

Data Analysis

Team Collaboration

Description du poste

Emapta Philippines is recruiting a Complaints Specialist to support a UK digital bank. You will investigate complaints, ensure fair resolutions, and bolster customer trust while gaining international exposure and remote flexibility.

You will work in a permanent WFH setup with UK-friendly hours, 1-3 years of experience, and strong regulatory knowledge (TCF, DISP). The role offers competitive salary, benefits, and opportunities for career growth.