Remote Collaboration Engineer: Cisco & Teams Expert

Insight Enterprises; Pasig; On-site; PHP 600,000 - 960,000; Full time

Job summary

Insight Enterprises is seeking a Collaboration Engineer to deliver level 1–3 break/fix support for our clients. You will manage Cisco Call Manager, Cisco Unity, UCCX, and MS Teams incidents while coordinating with US managers and third-party vendors.

Responsibilities include triage, remote assistance, ticket documentation, and weekly reporting. The role requires strong English communication skills and experience with ITSM and VoIP technologies.

Qualifications

• Bachelor’s degree in Electronics Engineering, Computer Engineering, or related studies, from four-year college or university.
• At least 3 years of experience in ticket management and collaboration engineering.
• Strong written and verbal English communications skills.
• Experience with ITSM concepts and ticketing systems.
• Experience with Cisco Call Manager, Unity Connection, UCCX, and MS Teams is preferred.

Responsibilities

• Provide level 1–3 break/fix collaboration support for clients.
• Perform remote management tasks and communicate progress to clients.
• Escalate issues to senior teams as needed and document tickets.
• Generate weekly ticket reports and track resolutions.
• Engage with clients via emails and calls to ensure SLA compliance.
• Work with vendors and US managers as required.

Skills

ITSM concepts

Ticket management

Remote troubleshooting

Client handling

English communication

Cisco Call Manager

Microsoft Teams

SIP/H.323

Education

Bachelor’s degree in Electronics/CS/CE

Tools

Expressways

Gateways/CUBE

CUIC

UCCX admin

UCCE/PCCE admin

CVP Call Studio

Calabrio

Job description

Insight Enterprises is seeking a Collaboration Engineer to deliver level 1–3 break/fix support for our clients. You will manage Cisco Call Manager, Cisco Unity, UCCX, and MS Teams incidents while coordinating with US managers and third-party vendors.

Responsibilities include triage, remote assistance, ticket documentation, and weekly reporting. The role requires strong English communication skills and experience with ITSM and VoIP technologies.